Hi ZuluAlpha, thanks for your reply....
Yes the interflow is working, I am getting transferred out to the toll free number.
I am looking in the CCC at Queue Now, Intrfl column. I see the call in Contacts Wtg but Intntrfl stays at 0 when I get transfered.
I'm also running Queue Performance by Day of Week, I see ACD Calls offered and ACD Calls Handled but 0 for Calls interflowed.
I also checked Queue Interflow Spectrum by Period, it's all at o