Author Topic: Mitel MiVoice 6940 IP phone  (Read 2202 times)

Offline kdeen

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Mitel MiVoice 6940 IP phone
« on: September 20, 2017, 03:11:47 PM »
does anyone now how to insert the outside dial access code (9 in our case) into a number from the call history log. For example, someone called me from 289-555-5555 but I missed the call. I then get to the phone, check my missed calls and see the number, 289-555-5555 when I hit the button, the number comes up and I have the option to dial; the problem is that we have to dial 9 to go outside the PBX so the call fails. On our older phones (5320e) you have the option to edit the number before dialing so you can just put a 9 in front of it and hit dial and it works but on the 6940 I don't see the option to edit or add 9 anywhere. Anyone has any ideas how to get around this?

PS: I know the MiCollab client software will automatically add the 9 for you but I would like to do this directly from the phone and not have to use software on the PC.

thanks
« Last Edit: September 20, 2017, 03:40:53 PM by kdeen »


Offline sunspark

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Re: Mitel MiVoice 6940 IP phone
« Reply #1 on: September 20, 2017, 05:02:45 PM »
Hi Kideen ,

Try to put your 9 in system option ---> Outgoing External call Prefix for applications

Offline kdeen

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Re: Mitel MiVoice 6940 IP phone
« Reply #2 on: September 20, 2017, 05:20:17 PM »
Sunspark, I thank you beyond words!!! it works....   :)

Offline sunspark

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Re: Mitel MiVoice 6940 IP phone
« Reply #3 on: September 21, 2017, 05:25:37 AM »
happy for u !


 

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