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Author Topic: Voicemail from Micollab client  (Read 1344 times)

Offline sunspark

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Voicemail from Micollab client
« on: August 21, 2017, 05:10:08 AM »
Hi,

Im not able to read voice messages from Micllob client and from Web ucs.
i can view the new messages but when i click on play , nothing happen.
From deskphone , i can heard the message

Any idea ?

Thanks
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Offline ZuluAlpha

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Re: Voicemail from Micollab client
« Reply #1 on: August 29, 2017, 03:39:22 PM »
It's probably going to depend on your version and how MiCollab is deployed, but my gut instinct is that there's a firewall port at play. From the client or web are you on the internal network or outside of it?
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Offline VinceWhirlwind

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Re: Voicemail from Micollab client
« Reply #2 on: August 29, 2017, 09:57:29 PM »
Do you use NuPoint to send the message via email? I like that option best of all.
 
We've found the link to get the voicemail isn't very reliable.
 
The "Request playback call" from MiCollab Client should work OK though?
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Offline sunspark

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Re: Voicemail from Micollab client
« Reply #3 on: September 05, 2017, 04:16:00 AM »

hi guys

the problem is resolved, it came from my domain name.
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