« previous next »
Pages: [1]   Go Down

Author Topic: MiCollab Client Voicemail request callback  (Read 1222 times)

Offline smarbar

  • Jr. Member
  • **
  • Posts: 62
  • Country: gb
  • Karma: +0/-0
    • View Profile
MiCollab Client Voicemail request callback
« on: July 21, 2017, 04:51:15 AM »
Hi

I am trying to get the callback working on MiCollab Client but can only get it working for internal, cant figure out how to get the external part working. I have the dialler set up with what looks correct but how doe the 9 get added? is it done by MiCollab?

Thank
« Last Edit: July 27, 2017, 07:51:49 AM by ralph »
Logged

Offline HighburyN5

  • Contributer
  • *
  • Posts: 8
  • Karma: +0/-0
    • View Profile
Re: iCollab Client Voicemail request callback
« Reply #1 on: July 26, 2017, 03:39:27 PM »
Think that might be a bug, we've got the same issue but have been unable to resolve.
Logged

Offline VinceWhirlwind

  • Hero Member
  • *****
  • Posts: 899
  • Country: au
  • Karma: +31/-0
    • View Profile
Re: iCollab Client Voicemail request callback
« Reply #2 on: July 26, 2017, 09:20:01 PM »
On the MiCollab server, in the MiCollab Client Service, on the PBX Nodes tab, click on your controller, and see if you have your "9" entered under "dialling prefix".
Logged

Offline smarbar

  • Jr. Member
  • **
  • Posts: 62
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: iCollab Client Voicemail request callback
« Reply #3 on: July 27, 2017, 03:03:41 AM »
Yep 9 is in there, thought it might be calling the ehdu extension so played with dial plan but no luck there either


Sent from my iPhone using Tapatalk
Logged

Offline VinceWhirlwind

  • Hero Member
  • *****
  • Posts: 899
  • Country: au
  • Karma: +31/-0
    • View Profile
Re: MiCollab Client Voicemail request callback
« Reply #4 on: July 27, 2017, 08:19:52 PM »
OK, and I guess you also have your "9" on the controller on the System Options form,  "Outgoing External Prefix for Applications".
 
Logged

Offline smarbar

  • Jr. Member
  • **
  • Posts: 62
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: MiCollab Client Voicemail request callback
« Reply #5 on: July 31, 2017, 01:10:22 PM »
Yes it’s in there as well, this is the first time testing this and both systems I have access to are the same version so could be a bug. Have logged with Mitel so will see what they come back with.


Sent from my iPhone using Tapatalk
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10