system forcing phone to hold

[JCCDM]

Hi all,

I have a user at a customer site who is experiencing an issue where her phone is randomly putting the call on hold. the user is a hot desk user that is working from home - on a mobile, using a headset and has confirmed she doesn't hold the phone so can't accidentally hit the hold button.

I was just wondering if there may be another way the system is forcing her calls on hold and how I may be able to prevent this? or is it possible that it might be something to do with the mobile handset itself?

All help appreciated.

Cheers,
Justin.

Rel 7.2
Active SW 13.2.0.17

[ralph]

It only happens to this one user?  And only when working from home?
Do you use MiCollab or anything?

Ralph

[JCCDM]

It only happens to the one user and usually only from home.

User is using the micollab client and statuses to switch to and from her mobile. she only uses the standard hedphones that comes with an Iphone.

Mid call features are enabled and she uses them to remove the hold once it has been randomly turned on.

Cheers