Recent Posts

91

MiVoice Office 250/Mitel 5000 / Re: Adding SIP device to Paging

« Last post by acejavelin on October 09, 2025, 11:14:34 PM »

Hi, I know this is a really old post but we just migrated to Mitel MiVB and having issues with getting PA to work on both overhead speakers and phone speakers. We have purchased algo 8301 to connect our analog speakers to mitel. it works but we can not add the alog to a pag group as it is a SIP device which can not be added to a page group. i can see here that you say you were able to by adding it as a SIP Phone. the alog is already added as a generic SIP phone and it still can't be added to a page group. can you please let me know if i'm missing something.

Thanks

This post doesn't relate to this issue or to the same system type... You should start a new topic in the Mitel MiVoice Business section.

That said, the same thing applies... Mitel MiVB (like this system) doesn't see a generic SIP device as a device that can be paged. On the Mitel MiVB, it is usually best to find a used/refurbished Mitel 5485 IP Page Adapter... This is programmed as a "5010 IP" device and it can be added to page groups like any other device.

92

MiVoice Office 250/Mitel 5000 / Re: Software update

« Last post by oldwave on October 08, 2025, 08:20:12 PM »

Thanks for the information, it’s been 10 years since my certification trading, and retired 7 years ago, though I maintain and installed my last one 4 years ago. I do have a decent Mitel partner, but I’m not sure Mitel will transfer the license.  If not I’ll leave it at sp4 and call it a day.

93

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« Last post by esoare on October 08, 2025, 07:17:46 PM »

understood on removing the 9! Tech Electronics - certainly didn't want to do that.

Got the request completed. Better Title "Can't find DN + Hide the 9 from the display phone IP5312."

DN issue: Ended up, someone transposed the DN in the ticket.! 

I got the phone to hide the 9 on the display using the "Personal Key" option programming through the phone, see below.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I ended guiding the end user through creating a Personal Keys that used the 9, and made Private, so it wouldn't show on the Display.

Press the Blue Super Key
Scroll using the # key to Personal Keys
Use the Star Key for “Yes”
Press the key you want to program
Press * to Change
Enter the number you would like to add. “9”
Press Key to save
Asked to Make Private
Press * = Yes  Press # = No
“Key Saved” displayed.
If needed Press the Blue Super Key to get out of programming…

The option in the attached picture may have worked!

94

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« Last post by Tech Electronics on October 08, 2025, 02:24:01 PM »

esoare,

There isn't a way to remove the 9 if it is part of the dial string which is what is shown in the display.

The 9 would then be stripped off by the ARS Digit Modification Associated with ARS Route that was chosen for that phone and Digits Dialed.

The only way to remove the 9 is to not require the 9 to be dialed for an outbound call in the first place, even using a speedcall will show the digits as the Actual Number dialed.

Thanks,

TE

95

MiVoice Office 250/Mitel 5000 / Re: Software update

« Last post by Tech Electronics on October 08, 2025, 02:01:03 PM »

oldwave,

Technically, no you don't need to upgrade the license to upgrade the system.

The issue you are going to have is that the license can be 'lost' during the upgrade process and you would need a copy of it.

The copy you would have to get from the VAR who owns the Licensing for that system OR you may be able to contact Mitel and get it transferred to you if you are a certified VAR.

Before you ask, no there isn't a way to download the license from the system, sorry.

Thanks,

TE

96

MiVoice Office 250/Mitel 5000 / Software update

« Last post by oldwave on October 08, 2025, 01:17:56 PM »

I have a customer who acquired a used Mitel 250 with 6.3 sp4.  If the software gets upgraded to sp7 does a new license need to be generated since it’s already 6.3? Or can it just be upgraded?  Since this unit was a third party reseller there is no access to the licensing portal or software assurance for the last year they offer it. 

97

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« Last post by esoare on October 07, 2025, 07:47:54 PM »

Thanks @ bojo387!

System Administration → Maintenance and Diagnostics → Maintenance Commands

seems to be where I enter those commands you mentioned.
Appreciate your input!

98

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« Last post by esoare on October 07, 2025, 10:24:53 AM »

Can you tell me where I enter those maintenance commands, please?

I'm at the web-gui level (that's what the contractor has given me access to) sometimes they log in with "system" other times with "administrator" / "admin" usernames.

Is there documents online I can look at also?

I just got a picture of the phone type 50005847 5312 IP Phone

99

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« Last post by bojo387 on October 07, 2025, 02:20:36 AM »

What do the maintenance commands LOCATE EXTENSION and LOCATE NUMBER tell you?

100

MiVoice Office 250/Mitel 5000 / Re: individual phones - extend Forward No Answer to Voicemail?

« Last post by esoare on October 07, 2025, 01:06:25 AM »

Forgot to come back and say thank you!
That fit the bill, and worked!
Thanks again Tech Electronics!