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91
SIP On Mitel / Re: help with configuring Grandstream HT802V2 for SIP to Analog through MBG
« Last post by HungryHippo on October 31, 2025, 08:37:42 AM »
Found the problem, on the MBG server I checked the extension's teleworker profile I changed the user id of the set aside authentication, it has to be the same as icp side authentication. It was creating a different username. I reset the password too just to be sure.

I'm not sure if that is the right way to do it or should have I just need to use the default user account that the system generated when it created the teleworker profile but it worked so I'm good with that.

As usual, thanks for all the help guys. You guys always point me to the right direction to troubleshoot.
92
SIP On Mitel / Re: help with configuring Grandstream HT802V2 for SIP to Analog through MBG
« Last post by ACDeezNutz on October 31, 2025, 12:25:43 AM »
That enables teleworker, but the teleworker password is in the MBG.
93
SIP On Mitel / Re: help with configuring Grandstream HT802V2 for SIP to Analog through MBG
« Last post by HungryHippo on October 30, 2025, 04:52:11 PM »

Are we talking about this teleworker settings here on the micollab server?  See attachment.
94
Mitel MiVoice Business/MCD/3300 / Re: 3300 ESM Too many active sessions
« Last post by acejavelin on October 29, 2025, 03:11:12 PM »
Note that this usually happens by closing the windows/tabs for ESM instead of logging out of the system properly... ;)
95
Mitel MiVoice Business/MCD/3300 / Re: De-Assign Console Softkey
« Last post by BillyB2 on October 28, 2025, 09:01:36 PM »
We managed to work it out. We setup a dummy extension. Say 7501, set that to Call Forward to our external number

Managed to find where to push a full sync in YourSiteExplorer so the extension shows there. And just changed it on the Workflow, seems Ok now.

Thanks for your help
96
Mitel MiVoice Business/MCD/3300 / Re: De-Assign Console Softkey
« Last post by BillyB2 on October 28, 2025, 07:44:22 PM »
One thing we were going to try is setup just a Dummy Extension say (7501) Have this dummy extension under Call Forwarding Profile route to our external number

Then in YourSiteExplorer under Workflows, we locate the IVR and just change the 7990 number to be 7501.

Now...I set the extension up in MiVoiceBusiness Server, how long does it take for it to appear under the Extensions Tab in YourSiteExplorer? Should it be instant or do I need to wait a few hours?
97
Mitel MiVoice Business/MCD/3300 / Re: De-Assign Console Softkey
« Last post by johnp on October 28, 2025, 05:03:47 PM »
If it can't be deleted, could be in the telephone directory, be a destination for trunks or rerouting.
98
Mitel MiVoice Business/MCD/3300 / Re: De-Assign Console Softkey
« Last post by BillyB2 on October 28, 2025, 04:36:11 PM »
No it doesn't allow me. If i make the softkey blank under Console Softkey Form it says

Cannot delete prime key appearance.

If I make the IP Console Number under IP Consoles blank it says Directory Number is a required field

I took the MAC Address off this number 7990 and assigned it to a different number in IP Console. I even setup a new number under IP Consoles and gave it the mac from 7990, still can't delete 7990 because of this Prime Key Apperance. I even put a new number in like a random number like 7954 to replace 7990, still doesn't work.

Setup a new number in Telephone Directory and I still have problems.

All I am wanting to do is pull 7990 and set it to Call Forward to an external number under Call Forwarding Profile but i cant because of this Console Softkey thing

I have gone to the actual device itself where MiVoiceBusiness Console is installed, i list the priority of the softkeys I can't change the key on there either only the list of priorities. So softkey 2 which is 7990 which is also the IP Console i set that last in the list of priority softkeys but it doesn't help
99
Mitel MiVoice Business/MCD/3300 / Re: De-Assign Console Softkey
« Last post by johnp on October 28, 2025, 03:24:43 PM »
Have you tried blanking it out or if allowed a delete option? Will tell if other things might need to happen before getting to the new dn
100
Mitel MiVoice Business/MCD/3300 / Re: Flashing a 6940 back to MINET
« Last post by johnp on October 28, 2025, 03:22:05 PM »
https://drive.google.com/file/d/1cXopTUV4iVQokWUXG2HclPk04MrDTEWX/view?usp=sharing this should contain all files from MCD 10.0
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