Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Routing calls from 3300 to Mitel 6510 Messaging Server

« on: November 16, 2012, 04:00:16 PM »

I have tested the Day/Night1/Night2, but cannot figure out what hours are associated with each mode.  I need to understand when each mode is in use so that I can make certain it meets the needs of our various departments.

If I understand bluewhite4, then I should be able to set the hours using a feature access code.  If I create a feature access code, where do I put this code in the overall configuration?

Thanks again for all your help.

2

Mitel MiVoice Business/MCD/3300 / Re: Routing calls from 3300 to Mitel 6510 Messaging Server

« on: November 07, 2012, 02:52:35 PM »

Thanks Ralph for the information.

I have found the call route form and understand what you are saying about day, night1, night2, etc., but have another question.  What defines day, night1, and night2?  For example what hours does day include?

I am attaching a sample of the form.

Please give me your thoughts.

3

Mitel MiVoice Business/MCD/3300 / Routing calls from 3300 to Mitel 6510 Messaging Server

« on: November 06, 2012, 09:16:20 AM »

I have a 3300 controller configured to route unanswered calls to the Mitel 6510 Messaging Server.  This is working fine.  Presently all calls - any time of day and night are routed to the 6510.  I need to configure a couple of hunt groups to be able to route calls to the 6510 after hours, holidays, and weekends only.  These areas want the phone to ring until someone answers and never go to voicemail in the day time (during working hours).  I cannot determine where to begin changing configurations.

If this is a 6510 issue, then I apologize in advance for not posting to the correct area.  I am just uncertain as to where the configuration changes should be made.  Any help and guidance is greatly appreciated.