Messages

1

Mitel MiVoice Business/MCD/3300 / Clicking noise on some calls

« on: October 05, 2012, 10:13:12 PM »

Some incoming calls have clicking sound every few seconds and it doesn't happen all the time. we are using mitel 3300 release 7 with PRI. there is no packet loss or framing loss in the pri.   

2

Mitel MiVoice Business/MCD/3300 / Re: no personal VM greeting When ACD agent logout

« on: October 05, 2012, 03:47:21 PM »

the acd agent is the hotdesking extension, the phone itself is an "ip device only" phone which no one calls.
let say the agent's extension is 5000, when calling 5000 (login) the voicemail greeting play properly but when it's logout, that's when it says "you may start your message now"

3

Mitel MiVoice Business/MCD/3300 / Re: no personal VM greeting When ACD agent logout

« on: October 05, 2012, 03:35:17 PM »

I not following what you are saying when you say there is 2 different mailboxes.
there is only one mailbox for user, so if there is 2 mailboxes then where is the message store when it's logout?
As for the alternative extension number filed, is this in Nu-Point?

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Mitel MiVoice Business/MCD/3300 / Re: no personal VM greeting When ACD agent logout

« on: October 05, 2012, 02:54:07 PM »

yes, it is indeed a hotdesking user. is this why we don't hear the personal greeting?

5

Mitel MiVoice Business/MCD/3300 / Re: no personal VM greeting When ACD agent logout

« on: October 05, 2012, 01:01:53 PM »

I did few test myself and the problems is that when the agent logout, instead of playing the agents personal greeting, it says "you may start your message" is there a way i can set it to announce the agents personal greeting?

Thank you

6

Mitel MiVoice Business/MCD/3300 / Re: no personal VM greeting When ACD agent logout

« on: October 05, 2012, 09:09:35 AM »

sorry, i got the wrong info from the onsite supervisor.
what happens is that when someone dial 0 to go to a extensions assistance which is ACD agent and when it is logout, the assistance's mailbox greeting does not play but you can leave a message. if the agent is login, then you can hear the assistance's personal greeting and leave a message. It's a 3300 with nu-point.

Thanks

7

Mitel MiVoice Business/MCD/3300 / Re: no personal VM greeting When ACD agent logout

« on: October 04, 2012, 07:59:05 AM »

we are using Nu-Point.

8

Mitel MiVoice Business/MCD/3300 / Re: no personal VM greeting When ACD agent logout

« on: October 03, 2012, 10:22:11 PM »

the 1st alternative routing is set to go to Voicemail.  if they are login, i can hear the greeting and leave a msg. issue happens only when it's logout, thats when i don't hear the personal greeting but able to leave a msg.

9

Mitel MiVoice Business/MCD/3300 / no personal VM greeting When ACD agent logout

« on: October 03, 2012, 09:04:03 PM »

I am not hearing the ACD agent's personal voicemail greeting when it's not login, any suggestions?

thanks

10

Mitel Software Applications / Mitel speech recognition

« on: October 03, 2012, 08:28:54 PM »

3) speech recognition not working properly since upgrade to the latest release, anyone know if there is any issues with the latest release? posted Oct. 3, 2012

Thanks