1
Mitel Software Applications / Re: SIP Trunk Down
« on: August 16, 2021, 05:32:20 AM »
I have had issues before with option keepalives not being responded to or reaching. Get a signalling trace off the MBG and take a look
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
2
Mitel Software Applications / Re: MiContact Center won't sync to remote Server
« on: August 16, 2021, 05:14:38 AM »
Do the server names still resolve correctly?
3
Mitel MiVoice Business/MCD/3300 / Re: ACD Path unavail
« on: July 22, 2021, 05:29:24 AM »
If users have access to contact centre client and monitor the queue that way it can be put in by accident. I have seen it occur a few times. ACD inspector should show it or the raw ACD file with verbosifier.
4
Mitel MiVoice Business/MCD/3300 / Re: Question about the possibility of editing a database not on a live system
« on: July 19, 2021, 11:59:55 AM »
You can't edit the db offline. I am guessing it is a physical controller? I would always do a migration check just before and do a backup at that point. If you are so worried can you not get a spare controller and do the upgrade on that so it is not affecting the customer if there is a problem? Only need to clear the hardware ID and sync again.
5
Mitel MiVoice Business/MCD/3300 / Re: Transfer into a QUEUE, the IVR prompt stops once the transfer is complete
« on: July 19, 2021, 10:52:21 AM »
Put a delay before the play prompt and it should resolve your issue
6
Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 snmp
« on: June 01, 2021, 11:08:23 AM »
We use MPA it is fantastic. Only pay for the probe license if your customer is on PSWAS. Brilliant and highly recommend.
7
Mitel Software Applications / Re: Ignite - Can I delete an email?
« on: April 23, 2021, 10:56:21 AM »
As of a certain version of MiCC 8 you can delete via elastic search. Search for the email, highlight and delete it. This is the best way, don't delete the msg file via data directory. If you don't have the delete function confirm what version you are on.
8
MiVoice Office 250/Mitel 5000 / Re: Reset Mitel 5000 password?
« on: July 04, 2016, 04:45:04 AM »
If you have a database backup, I know how to change the backup password then you can restore it. Not sure if it is against the rules to share this though as I have been told off in the past would like confirmation its ok from an admin first.
9
MiVoice Office 250/Mitel 5000 / Re: Mitel Phone Manager
« on: October 23, 2014, 03:20:17 AM »
I believe it isn't due for release for a couple of weeks. Would guess will be available for download then and for everywhere as development is Canada and UK.
10
MiVoice Office 250/Mitel 5000 / Re: Mitel Phone Manager
« on: October 22, 2014, 03:31:44 AM »
Hi,
It is in effect the same product. Mitel rebranding it. If you have worked on 4.0 then there isn't too much different. Not sure yet if support is going to come from Mitel or Xarios now.
It is in effect the same product. Mitel rebranding it. If you have worked on 4.0 then there isn't too much different. Not sure yet if support is going to come from Mitel or Xarios now.
11
MiVoice Office 250/Mitel 5000 / Re: Mitel UC360 MiConference...
« on: July 23, 2014, 10:27:28 AM »
A lot of ours has come with version 1 software too. Upgrade it straight away as we have found a lot of problems. Really easy to upgrade. Upgrade using Micro SD or a http server. Cannot upgrade from version 1 via USB.
Regards
Regards
12
MiVoice Office 250/Mitel 5000 / Re: MOH in Hunt Group
« on: July 07, 2014, 06:35:26 AM »
Hi Ace,
Does the DDI associated with the ACD huntgroup go there via a CRT? If so have you tried setting up a MOH profile and assigning it to the DDI on the CRT?
Regards
Chris
Does the DDI associated with the ACD huntgroup go there via a CRT? If so have you tried setting up a MOH profile and assigning it to the DDI on the CRT?
Regards
Chris
13
MiVoice Office 250/Mitel 5000 / Re: Port Forwarding for Softphone
« on: April 11, 2014, 03:19:08 AM »
Hi,
We don't allow it without the use of MBG.
I really wouldn't recommend doing this due to a very high risk of toll fraud. Stick with VPN.
Regards
We don't allow it without the use of MBG.
I really wouldn't recommend doing this due to a very high risk of toll fraud. Stick with VPN.
Regards
14
MiVoice Office 250/Mitel 5000 / Re: uc360 and a mitel 5000
« on: April 08, 2014, 05:28:09 AM »
Not sure how you got on with this but I have found it is best to upgrade to version 2 if this has not already been done as I have found problems with ver 1. Easy to do. Version 1 cannot be upgraded via USB but is really easy via micro SD
15
MiVoice Office 250/Mitel 5000 / 5603/4 call missed calls
« on: March 20, 2014, 12:05:58 PM »
Hi,
We have had a complaint that when a user on a 5603 gets a missed call they try to ring it back but it doesn't connect due to the fact it doesn't auto populate the 9 for an outside line. I have had a look in all docs including the interop guide but cannot find anything to fix this issue.
The 3300 has an outgoing external call prefix option for applications in system options that gets around this but cannot see anything in the 5000.
Does anyone know a fix around for this?
Regards
We have had a complaint that when a user on a 5603 gets a missed call they try to ring it back but it doesn't connect due to the fact it doesn't auto populate the 9 for an outside line. I have had a look in all docs including the interop guide but cannot find anything to fix this issue.
The 3300 has an outgoing external call prefix option for applications in system options that gets around this but cannot see anything in the 5000.
Does anyone know a fix around for this?
Regards