Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Route Dialed digits to internal extension

« on: January 24, 2014, 02:47:27 PM »

Unfortunately the speed call number can only go 7 digits. Not the actual number, though. Is this number part of the DID range? So, can you make it a 4 digit speed call?

No it is not part of our DID range, this is where I not sure how to accomplish this.

2

Mitel MiVoice Business/MCD/3300 / Route Dialed digits to internal extension

« on: January 24, 2014, 01:30:42 PM »

I have a remote office that I have integrated into our Mitel 3300 utilizing teleworker solution and SIP trunks.

The problem I have is our main office can now call and transfer to an internal extension to this remote office. But, old habits die hard and many will continue to call the main number, this will create SIP traffic and long distance charges.

 

So what I want to do is program the system so that if a user dials or transfers 914195551212 the system will route that call to the internal extension of 4790. Note that the last 4 of the telephone number do not match the extension.

 

Ideas on how I can accomplish this?

3

Mitel MiVoice Business/MCD/3300 / DND tells callers you are on the phone. How to change this?

« on: December 21, 2012, 01:16:13 PM »

When you set your phone to DND it sends the call to message stating you are on the phone. How do we change this so that it gives you the general voicemail?

4

Mitel MiVoice Business/MCD/3300 / Re: ACD Skill Group Name

« on: October 31, 2012, 09:22:08 AM »

That did the trick, thanks.

5

Mitel MiVoice Business/MCD/3300 / ACD Skill Group Name

« on: October 31, 2012, 08:48:47 AM »

In the Mitel 3300 MCD I can not figure out how to add a name to a skill group. When I add one that field is not available to be typed in. The only one that is labeled is our English group, but we have additional groups now, all of which are not labeled.

Any ideas?

6

Mitel MiVoice Business/MCD/3300 / Re: External calls with Dead Air

« on: August 29, 2012, 04:11:12 PM »

Thanks for your help. It has been traced down to the E2T2 processor. We are having it replaced tomorrow.

7

Mitel MiVoice Business/MCD/3300 / Re: External calls with Dead Air

« on: August 29, 2012, 02:10:28 PM »

New info related to this issue.

Our normal dead air call came through the system to an ACD Agent. One of the managers happened to be on silent monitor on the call. The manager could hear both parties when the agent had nothing but dead air. The tells me the issue is internal, thoughts?

8

Mitel MiVoice Business/MCD/3300 / Re: External calls with Dead Air

« on: August 28, 2012, 10:15:32 AM »

3300 has been rebooted.

Problem calls are not specific to anything, occurs on any and all calls, Local, LD, Cell, etc. However, they do not occur internally.

I have our carrier doing a trace now on some calls I have provided.

Patiently waiting on carrier.

9

Mitel MiVoice Business/MCD/3300 / Re: External calls with Dead Air

« on: August 28, 2012, 08:19:17 AM »

We have 2 PRI's.

I would say roughly 20 out of every 100, give or take.

When this occurs it is dead air, no ringing, no nothing. It's like the handset or headset was never picked up.

10

Mitel MiVoice Business/MCD/3300 / External calls with Dead Air

« on: August 25, 2012, 09:51:29 AM »

We have an issue that has been occruing for about 3 weeks now. Nothing has changed on our network. We are running a single 3300 with a combination of 5312, 5324, and 5330 IP Phones. The 3300 is currently on V5 SP2. I have had our phone provider check there cnnections to us, we use 2 T1 PRI's, everything on there end checks out. The issue is intermintely we will make a call, or recieve a call and on party or the other gets dead air. One person can hear everything, the other hears nothing. On outgoing calls you never hear the phone ring or anything, but the call is completed as the other party can hear fine. this also occurs on our ACD calls. Any suggestions of what I can look at?