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Messages - VHA

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I need to change a regular user to HotDesk user. When I'm trying to activate the device with the HotDesk ext. the device will lock with the following message:
SET LOCKED OUT!!

Is there any extra setting for me to enable this user on a new device ? Should I create a dummy user add the Hotdesk Key, activate the new device then login with the HotDesk ext?

Thanks in advance,

VHA

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