Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 ARS without an access code (Direct to ARS)

« on: August 21, 2012, 03:30:36 PM »

You sometimes run in to customers who are stuck on this.  The approach we took in a very similar situation was as follows:

• All internal extension numbers were in the 1000 range.  (In a small system you could use the 100 range)
  
• Numbers 2 through 9 and 0 (for international calls) were ARS leading digits  (Second Dial Tone set to "NO")
• All feature codes started with a * or #

This worked great for this particular customer.  I suppose if a 1+ prefix was required by the carrier it could be inserted in the digit modification plan for a particular route.  In this case the carrier accepted 10 digits for all calls.

MV

2

Mitel MiVoice Business/MCD/3300 / Re: SIP trunk with cisco - audio stopped after 15 minutes

« on: August 21, 2012, 03:00:53 PM »

I've seen this question come up several times, but haven't seen anybody answer it - correctly.  The answer is actually in the Mitel documentation for configuring SIP trunks with Cisco Call Manager.  Drove me nuts on our in-house demo system until we actualy had someone RTFM.

There are two settings in the MCD SIP Peer Profile page that are set to "No" by default.  They must be enabled (Set to "Yes") 

1.  On the "SDP Options" tab

• Repeat SDP Answer if Duplicate Offer Is Received      YES

(This is set to no by default)

2.  On the "Signaling and Header Manipulation" tab

• Disable Reliable Provisional Responses    YES

(This is set to no by default)

This will stop the loss of audio after 15 minutes.