Messages

1

Mitel MiVoice Business/MCD/3300 / Re: RAD problem

« on: August 22, 2012, 07:36:38 AM »

Hello Ralph and Martyn
You are right the Rad is in DND
The problem is that i cannot find the "remote DND clear command" in maintenance commands.
 

2

Mitel MiVoice Business/MCD/3300 / RAD problem

« on: August 21, 2012, 10:11:22 AM »

Hello to all
I am facing a problem which is very strange with the icp and rad implementation.
See below
Icp is an MxeIII
version is 10.2.0.26-2
I try to make rad for a welcome message. The message should be heard directly when customer calls and then music on hold should start.
I upload the wav file for the rad correctly in audio files update.
In Vm greetings settings are correct (port Id 20, rad set 20)
In Vm Rad settings i have out Rad set 20 and greeting 1 (i have put 20 also no change)
In class of service i use recorded announcement device is ok
I create a hunt group with the class of service i put the rad in. I try with hunt group circular or terminal no change.
I put settings first Rad 9019, priority 64 (or other no difference) and hunt group type : voice
I add the number i want in the hunt group (ps 517).
Rad is not working, number rings directly.
I have tried to let it ring 20 times thinking that maybe a timer existed in the class of service that made the rad delaying to answer, nothing no result.

I am getting crazy with this issue.
Users are complaining strongly
Do you have any idea what can happen?
Can you tell me if there is a way to troubleshoot this rad?

What i can tell you for sure is the fact that the wav file is uploaded in the icp.
Opening a backup file i have seen the vox file it creates.
I have rebooted the icp also. The same config works in other icps. The only difference i see is the fact that in License and option selection the networking option is not enabled in this icp.

Please help