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Messages - dfleschute

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1
MiVoice Office 250/Mitel 5000 / Re: CSM - AMC license failure
« on: December 03, 2013, 08:45:28 AM »
They must like you better than me.  They replied that I need to contact Tech Support ($) and immediately closed my ticket.

2
MiVoice Office 250/Mitel 5000 / Re: CSM - AMC license failure
« on: December 02, 2013, 12:54:51 PM »
I will have to give that a try.  Thank you

3
MiVoice Office 250/Mitel 5000 / Re: CSM - AMC license failure
« on: December 02, 2013, 09:22:25 AM »
Wah!  That would require after hours support.  Money, money, money.  We've had no IP changes, or changes of any kind, in a few months.

4
MiVoice Office 250/Mitel 5000 / CSM - AMC license failure
« on: November 27, 2013, 11:30:50 AM »
Intermittently, yes I know that is an incredibly hated word, all of the CSM applications will loose contact with the CSM server.  It lasts for about a minute, and everything comes back up.  I looked up the logs from the last time this occurred. 

11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - AMC license validation failed.
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - Failed to validate the Mitel CSM license. Could not find CSM license.
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - Failed to get a valid CSM license, starting grace period timer...
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - The CSM Server will shutdown on 12/25/2013 9:08:15 AM...
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) SessionError [4] - Error 800a61c0, bClosed = True
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) Session [4] - NetworkError(0x61c0) - For Session(4)
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) Session [4] Network Error - Unexpected network connection termination.

The unexpected network connection termination error repeats until the CSM Server restarts, followed by all of the applications requesting a license.

Can anyone explain why the AMC license would suddenly be unavailable?

5
MiVoice Office 250/Mitel 5000 / Re: Hot Desk Auto Connect issue
« on: November 06, 2013, 02:18:43 PM »
Found it in System Flags.  Thank you, gentlemen.

6
MiVoice Office 250/Mitel 5000 / Re: Hot Desk Auto Connect issue
« on: November 06, 2013, 02:15:31 PM »
The logic seems flawed.  With the exception of a supervisor removing someone from DND remotely, if the agent removes themselves from DND, the agent must be there.  Can this be found in any of the documentation?  That will allow me to prove it before a disbelieving Call Center Manager.

Is there a way to bypass this.  It is the Call Center Manager complaining.  Another flaw in the logic.

7
MiVoice Office 250/Mitel 5000 / Hot Desk Auto Connect issue
« on: November 06, 2013, 12:27:08 PM »
Our agents have autoconnect enabled.  We just switched from Xarios Hot Desking to the Mitel licensed Hot Desking.  The first call received after exiting DND rings, and must be manually answered, instead of being sending a tone to the headset and connecting.  Has anyone had the same issue and found a resolution?

8
MiVoice Office 250/Mitel 5000 / Most recent firmware for 8600 phones
« on: October 29, 2013, 08:30:49 AM »
What is the most recent version of firmware available for the 8600 series of phones (8622 and 8662 specifically)?  I have 2.2.04.  Does anyone have a newer version, and if so, would you be willing to share? 

9
MiVoice Office 250/Mitel 5000 / Re: Network broadcast blew up some phone functions
« on: October 28, 2013, 12:09:01 PM »
A reboot did restart the MOH.  I found the timing too coincidental.

10
MiVoice Office 250/Mitel 5000 / Re: Beep over speakerphone at the end of a call
« on: October 25, 2013, 09:05:17 AM »
These are all 8622Ps.

11
MiVoice Office 250/Mitel 5000 / Re: Beep over speakerphone at the end of a call
« on: October 24, 2013, 02:09:50 PM »
Failure.  I cannot reproduce the issue, and it is happening once or twice a day.  I have let the users know to watch the display if their phones beep again.

12
MiVoice Office 250/Mitel 5000 / Re: Beep over speakerphone at the end of a call
« on: October 24, 2013, 12:24:37 PM »
No, but I wouldn't be surprised if no one was watching the display.  Would any of the logs show this information?

13
MiVoice Office 250/Mitel 5000 / Beep over speakerphone at the end of a call
« on: October 24, 2013, 09:36:23 AM »
I must unfortunately use the word "Random".  A growing number of users report a loud beep emitting from their phones at the end of a call.  Yes, it happens randomly.  I have tried to link it to a specific phone number, supervisors monitoring, apparitions floating about.....but to no avail.  It does not happen only to Agents or users of headsets.  Does this sound familiar to anyone?  I have not yet tried a reboot of the PBX.

14
MiVoice Office 250/Mitel 5000 / Network broadcast blew up some phone functions
« on: October 23, 2013, 08:56:47 AM »
We received a network broadcast between our 5600 PBX and CTGateway.  At the end of it, we received insufficient bandwidth errors on four phones (at least one of them lost the call) and our Filed Based MOH stopped playing.  I'm afraid I don't have more information than that.  We were not storing the data stream of the network broadcast, so I can't tell you the content.  A reboot, after hours, reset the MOH.  In the meantime, I had to change the camped on audio to ringback.  Our callers were hanging up when they heard only silence.

15
MiVoice Office 250/Mitel 5000 / Re: SIP Peer capability for Multitech FaxFinder IP
« on: October 18, 2013, 10:18:40 AM »
Has anyone tried it?

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