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Mitel MiVoice Business/MCD/3300 / Stopping voicemail allowing extension dialing
« on: August 07, 2012, 06:06:59 AM »
Hi,
I have been hunting for a solution to this for days and rather than randomly changing settings on my 3300 I thought I would ask for some advice.
We are using MLAA to direct calls on our main switchboard number which works fine. The issue we have is that once a menu option is selected and the calls is transferred to the relavent person/department their voicemail name is played. We don't mind this, but during this phase the voicemail system appears to let the caller dial any extension, therefore if they are impatient and hit a button multiple times we get strange routing issues.
For example, option 4 diverts to our payroll team. During the "You are being transferred to payroll" message if the caller continues to hit 4 the call actually gets diverted to ext 444 rather than our payroll team.
I have set "allow transfer to any number" to false but this has made no difference and I can't see any obvious settings on the COS on the VM ports to stop this happening either.
Is there a way to stop the voicemail system allowing callers to dial any extension during these periods of speech?
Thanks for any help and advice.
I have been hunting for a solution to this for days and rather than randomly changing settings on my 3300 I thought I would ask for some advice.
We are using MLAA to direct calls on our main switchboard number which works fine. The issue we have is that once a menu option is selected and the calls is transferred to the relavent person/department their voicemail name is played. We don't mind this, but during this phase the voicemail system appears to let the caller dial any extension, therefore if they are impatient and hit a button multiple times we get strange routing issues.
For example, option 4 diverts to our payroll team. During the "You are being transferred to payroll" message if the caller continues to hit 4 the call actually gets diverted to ext 444 rather than our payroll team.
I have set "allow transfer to any number" to false but this has made no difference and I can't see any obvious settings on the COS on the VM ports to stop this happening either.
Is there a way to stop the voicemail system allowing callers to dial any extension during these periods of speech?
Thanks for any help and advice.