Messages

1

Mitel Software Applications / Re: Nupoint Voicemail to Email Failure

« on: May 08, 2025, 02:32:23 AM »

This a pain point.

I believe the longest you can set the token before expiring is two years. Unless there is some sort of reminder this will be forgotten.

Good for security but painful for us techs 

2

SIP On Mitel / Re: Configure SIP Account on 5320e while in SIP mode

« on: March 22, 2025, 11:48:04 PM »

Check this recent post.
https://mitelforums.com/forum/index.php/topic,11281.msg67004.html#msg67004

Johnp has made them available again I believe.

3

Mitel Software Applications / Re: Queue to Queue Transfer Report

« on: March 13, 2025, 01:37:34 AM »

I would think a Queue Performance report should show how many calls are transferred out of the queue. i.e. not answered by an agent.

It would be called an interflow in the report.

4

Mitel Software Applications / Re: MiCC Scheduled Reports

« on: March 06, 2025, 09:59:14 PM »

Not sure best way to clear them out, as you would have to login as the user who created the scheduled report.

This is done in CCMWeb > Reports > Scheduled Reports.

There's a table in SQL DB CCMData that has all the scheduled reports I believe. dbo.tblReport_Schedule

I just did a quick test and not sure if this will break anything else, but I deleted an entry from SQL directly and it disappeared from my scheduled reports.

5

Mitel Jobs and Mitel Careers / Re: Available for work

« on: February 24, 2025, 09:05:16 PM »

Sorry to hear, that really sucks.

I don't think I can be of any help as I'm based in Australia.

Wish you the best in your search.

6

Mitel Software Applications / Re: MiCC Database SMDR Data Queries

« on: February 22, 2025, 08:10:21 AM »

I normally do this differently and look at the raw SMDR data. Text files (zip after certain age) are stored in the Node directory of the PABX, usually Node_1.

So if you look in C:\Program Files (x86)\Mitel\MiContact Center\DataDirectory\Node_01 there will be files starting with "s" followed by date, this is the SMDR file for that date. e.g. s20250221.txt

You might be able to start with that.

7

Mitel Software Applications / Re: MiVoice Business Console - Laptops

« on: February 20, 2025, 06:59:53 PM »

User licenses are consumed whether active or not, need a license to program the extension.
Active Console is concurrent, so only when a console is logged on.

8

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 20, 2025, 06:55:28 PM »

The call forward always should be the Speed Call of the cell phone, not the cell phone number itself.

Another test I would try is set your phone (or a spare test phone) with the same COS/COR as the voicemail ports, then try and call the speed call/cell phone. See if there is an error on the display.

There are other things that could be causing this as well, like incorrect CLI being sent on the trunk. You would need to get some captures to confirm.

9

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 18, 2025, 07:28:23 PM »

I would test by setting up a speed call that is their mobile, set this to override toll.
Then forward their extension to the speed call. This should overcome Class of Restriction issues.

10

Mitel MiVoice Business/MCD/3300 / Re: Mitel EX Controller with MiVB and MBG images

« on: January 27, 2025, 09:19:26 PM »

The only documentation I've seen regarding similar is with the SMB Controller, not the EX.

11

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel/Aastra 620d Firmware Update

« on: December 31, 2024, 07:31:21 PM »

No problem, glad you got it sorted.

12

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel/Aastra 620d Firmware Update

« on: December 29, 2024, 06:34:13 PM »

You could try the below.
USB_Updatetool_for_600d_5.0SP5_602d_V1_7.3.2_V2_7 .4.5.zip
https://mega.nz/file/OQkCTaya#XtFsJJ84jBm1YR6uekZhjEsylHf0ZTsdYDOJd0P2QPQ

13

Mitel Software Applications / Re: MIR no agent name

« on: November 25, 2024, 06:33:59 PM »

I believe the MiVCR got name from MITAI, MIR doesn't appear to do that.

You will need to create an employee for the agents and then associate the Agent ID and Extensions to that employee. Then the names should appear in the search, and can also be searched on.

I install using the One-Click script where I can now as it sets up some things to make life easier. One of those things is automatically importing users from the MiVB as employees in the MIR.

14

SIP On Mitel / Re: SIP Paging Device

« on: November 09, 2024, 08:01:00 PM »

why is the auth domain "ShoreTel" and the UA "ShoreGear"? that's not an MiVB.

I would say it is MiVoice Connect. (Legacy Shoretel Connect)
https://www.mitel.com/articles/what-happened-shoretel-products

Mitel products have expanded again with buying Unify. Believe we're going to see a bit more of their SBC (OpenScape SBC)

15

Mitel Software Applications / Re: Change Mitel Border Gateway to run behind firewall

« on: November 09, 2024, 07:52:31 PM »

you can change MBG to be single nic by rerunning the setup my server and de-selecting the WAN interface

then you can open ports on MBG public ip on firewall and allow them to teh Internal Address of the MBG.
MBG with 2 interfaces is only supported when one of them has a public IP
if its lan mode or in DMZ it MUST have single network interface Eth0
its its got a WAN interface (Eth1 ) the WAN MUST be direct connected and have a public IP assigned

"got a WAN interface (Eth1 ) the WAN MUST be direct connected and have a public IP assigned"

not true.. the WAN connection can be in a private network (like a DMZ) without a direct public ip assigned to the interface. You do require a public ip assigned to MBG, but that can be owned by the f/w (routing all traffic to MBG). In MBG, you select a "custom" network profile and populate the "setside streaming address" to be the public (and the "icpside" one to be the lan address).

This is how we do a lot of our deployments. The public IP is attached to the customers firewall and they allow the ports required. They like to have control over the network.

Azure/AWS deployments also work like this. The MBG WAN NIC has a private IP and the public IP is associated to that. It also has Network Security Group rules that restrict ports before it gets to the MBG. This is all provided in the templates supplied by Mitel.