Messages

1

Introduction and Announcements / MOVED: How MiVoice 470 treat MOH

« on: February 03, 2026, 06:09:52 AM »

This topic has been moved to Aastra - MiVoice Office 400 and MiVoice MX-One.

https://mitelforums.com/forum/index.php?topic=15605.0

2

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« on: February 02, 2026, 05:31:21 PM »

Looks like there is also a patch for certain versions of MiCollab

3

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« on: January 31, 2026, 07:58:28 AM »

Seems to be a known issue on versions of MiCollab below 9.6.013

Key Details:
• Issue: Google Chrome and Microsoft Edge latest versions prevent accessing NuPoint Web Console
• Symptoms:
  - Clicking on NuPoint Web Console from MiCollab Server-manager
  - Main screen only shows "Administrator logged-in"
  - Menu items display MiCollab Server manager options instead of Web Console

Recommended Actions:
• The knowledge base suggests an upcoming MiCollab 9.6 release (version 9.6.013) as a potential resolution
• Recommended troubleshooting steps:
  1. Check browser compatibility
  2. Verify MiCollab server version
  3. Consider upgrading to the upcoming 9.6.013 release

4

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« on: January 31, 2026, 07:54:41 AM »

I have seen that before, can't remember what the issue was.

Work around was to log directly into NuPoint I believe by trying https://{micollab-server}/npm-admin

5

Mitel MiVoice Business/MCD/3300 / Re: Mass Provision SIP on Mitel-Simple Solution Available?

« on: January 31, 2026, 02:22:21 AM »

Just so that I am understanding this.

You are trying to connect Yealink phones to a Mitel PABX and you want to be able to provision the phones automatically if possible using config files etc...

I'm familiar with Mitel phones but not dealt with Yealink. Although I'm sure it will be possible.

6

MiVoice Office 250/Mitel 5000 / Re: can we still get licensing for the 250?

« on: December 06, 2025, 07:15:37 PM »

I'm afraid it looks like you can't purchase any further licenses.

https://mitelforums.com/forum/index.php/topic,13722.msg63514.html#msg63514

7

Mitel MiVoice Business/MCD/3300 / Re: Auto Attendant Return to auto attendant from information mailbox

« on: December 04, 2025, 03:39:31 AM »

With MiVB 9 you could use the "Call Flow" for the mailbox.

In the VM mailboxes for do you see the little blue call flow icon on the left? If so click on this and enable the call flow and build the menu from there.

8

Mitel MiVoice Business/MCD/3300 / Re: Lost Reporting Access in CCMWeb After Recreating ACD Agent Extension

« on: November 26, 2025, 12:31:13 AM »

Check under the employee in YSE, in the Licensing tab.

Set Supervisor License to Advanced

9

Mitel MiVoice Business/MCD/3300 / Re: ACD Agent Not On CCC Wallboard

« on: November 21, 2025, 01:03:28 AM »

This can be a licensing issue. You need to ensure the agent is licensed for real time in YSE.

So the "Disable real-time monitoring and data collection on this device" option needs to be un-checked on the Agent in YSE

10

Mitel MiVoice Business/MCD/3300 / Re: System Password reset in Linux

« on: November 04, 2025, 05:23:41 PM »

First enter MCD Shell
mcdDebug

Then to reset the password of system user with default password "password"
ResetLoginPassword "system"

11

Mitel MiVoice Business/MCD/3300 / Re: Mitel Incoming Calls Notifications/Alerts?

« on: October 22, 2025, 06:16:05 PM »

I believe you have an MiCC.

Check the Workflows in there for your IT support line, you might find your answer

I believe what could be happening is that when a call enters the call flow and there is an email trigger before transferring the call.

12

SIP On Mitel / Re: 5330 Firmware Issues

« on: September 28, 2025, 06:29:27 PM »

Surprised Mitel have updated anything to do with the 53xx firmware, I thought they had stopped all support.

13

SIP On Mitel / Re: Mitel 5312 & Sipgate

« on: September 24, 2025, 01:16:18 AM »

I don't have any files that end with es_ES

14

SIP On Mitel / Re: Mitel 5312 & Sipgate

« on: September 23, 2025, 10:01:11 PM »

I don't seem to have that file.

Is the file being requested from the phone to the TFTP server?

15

Mitel Software Applications / Re: Setting up ACD Agent in MiCollab Client

« on: September 03, 2025, 12:13:51 AM »

Credentials for Ignite are the Employee credentials in YSE, it is not the MiCollab user credentials.

You can reset/set the password and username in YSE, assuming you're not using external authentication methods.

Skill level should work in YSE and write back to MiVB. (Assuming it is set for read/write mode)

YSE can be set for read only mode, it should come up with a yellow notification in the form telling you.