Messages

1

Mitel MiVoice Business/MCD/3300 / Re: System Password reset in Linux

« on: November 04, 2025, 05:23:41 PM »

First enter MCD Shell
mcdDebug

Then to reset the password of system user with default password "password"
ResetLoginPassword "system"

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel Incoming Calls Notifications/Alerts?

« on: October 22, 2025, 06:16:05 PM »

I believe you have an MiCC.

Check the Workflows in there for your IT support line, you might find your answer

I believe what could be happening is that when a call enters the call flow and there is an email trigger before transferring the call.

3

SIP On Mitel / Re: 5330 Firmware Issues

« on: September 28, 2025, 06:29:27 PM »

Surprised Mitel have updated anything to do with the 53xx firmware, I thought they had stopped all support.

4

SIP On Mitel / Re: Mitel 5312 & Sipgate

« on: September 24, 2025, 01:16:18 AM »

I don't have any files that end with es_ES

5

SIP On Mitel / Re: Mitel 5312 & Sipgate

« on: September 23, 2025, 10:01:11 PM »

I don't seem to have that file.

Is the file being requested from the phone to the TFTP server?

6

Mitel Software Applications / Re: Setting up ACD Agent in MiCollab Client

« on: September 03, 2025, 12:13:51 AM »

Credentials for Ignite are the Employee credentials in YSE, it is not the MiCollab user credentials.

You can reset/set the password and username in YSE, assuming you're not using external authentication methods.

Skill level should work in YSE and write back to MiVB. (Assuming it is set for read/write mode)

YSE can be set for read only mode, it should come up with a yellow notification in the form telling you.

7

Mitel Software Applications / Re: Setting up ACD Agent in MiCollab Client

« on: September 02, 2025, 09:41:46 PM »

All contact centre functionality is done via Ignite, MiCollab is really just the softphone component.

Queue presence and busy status etc... needs to be done in Ignite.

You will need to sync the agent into YSE so that the Employee can be created and associated to the Agent.

When logged into Ignite you can then log out the agent (which disables softphone in MiCollab Client). You can then enable softphone and login again.

8

Mitel Software Applications / Re: Setting up ACD Agent in MiCollab Client

« on: September 02, 2025, 07:08:26 PM »

Hi BillyB2,

Yes, an ACD Agent can use MiCollab Softphone.

If you are already familiar with deploying new MiCollab users then there is hopefully a template/role for ACD SIP Softphone.

This means they can still login to a normal desk phone but be provisioned with a MiCollab Softphone that can be used for ACD.

Depending on the VDI environment the MiCollab Client Softphone may or may not be supported.

9

Mitel MiVoice Business/MCD/3300 / Re: Server Manager access not available

« on: August 09, 2025, 10:53:32 AM »

Adding server manager access in the account doesn't automatically allow that username access, they also need to exist as a user in server manager.

You also need to enable the option in "System Properties > System Feature Settings > Shared System Options" for it to give you the option when you login to ESM. Otherwise you need to go to https://{MiVB IP}/server-manager to access it directly.

10

Mitel MiVoice Business/MCD/3300 / Re: User in a ring group can't make an outgoing call while there is an incoming call

« on: August 01, 2025, 09:07:48 PM »

So the group that wants to make the outbound call are using desk phones? I don't believe you can do what you want with a softphone.

If using a desk phone I would make the overflow call ring a multicall key instead of the phones prime number, or a ring group with the multicall as a member. Few ways you could do this.

Then make sure in the COS for that phone, "Ringing Line Select" is No.

Caveat - They would also need to press the muilticall to answer the call instead of just going off hook. This is not ideal for headset users that just want to answer the call using the headset.

11

Introduction and Announcements / Re: New Owner for MitelForums.com !!!

« on: July 03, 2025, 10:26:36 PM »

Great news!!

Would have been a shame to let such a place of knowledge disappear.

Congrats to TE.

12

Mitel Software Applications / Re: MiCollab Deplyment on a Schedule?

« on: June 20, 2025, 11:50:19 AM »

What version are you running?
The latest 9.8 SP3 and 10 has a bug that triggers deployment emails when a cron job gets run.
Mine was happening early Sunday mornings.

Mitel KMS article SO8409 if you have access.

13

Mitel Software Applications / Re: Micollab hosts file getting regenerated regularly

« on: June 16, 2025, 11:31:03 PM »

Do like the custom-template thing as if needing to go back you just delete and expand

I like it as well, but it is harder to track whats going on for other techs that aren't aware of this method as it doesn't appear in the web ui.

14

Mitel Software Applications / Re: Micollab hosts file getting regenerated regularly

« on: June 16, 2025, 09:30:05 AM »

It's easier if someone isn't comfortable with the console.

Although I just tested by adding a file into the templates and I like that way as well.

15

Mitel Software Applications / Re: Micollab hosts file getting regenerated regularly

« on: June 16, 2025, 09:21:44 AM »

Saving certain pages in server manager will regenerate files as well.

Maybe not the approach you were thinking, but this is what we do to create a static DNS entry on an MSL server.

- First take note of the corporate DNS before making changes.
- Configuration > Domains remove current corporate DNS servers (This allows you to configure Hostnames and addresses).
- Configuration > Hostnames and addresses > add an entry for the hostname you want and set as remote.
- Go back to domains and add the corporate DNS back in.

There is also a way to add via SSH console using db command but that's not advised as it could break something.