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MiVoice Office 250/Mitel 5000 / Mitel model 8560 Keypad

« on: August 02, 2012, 03:23:00 PM »

This is an interesting one; all the phones in our office do not recognize keypad entry only during a call. When dialing out for the first time, or transferring employees internally, all functions of a keypad on the phone works just fine. Once I contact automated service, lets say Verizon, their system asks to input a 10 digit phone number. This is where the keypad on the phone is not recognized. I've attempted to call a few different numbers, with identical situation and all of them did not recognize my keypad.

My system's Mitel 5000 Communications Platform
Call processing version 4.0.3.108
Voice Processor version 4.0.3.107

Preciated.