Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 6900 handset display

« on: June 15, 2018, 12:05:25 PM »

you need to upload an image to the 3300.  That form is under  Users and Devices / Advanced Configuration / Phone Applications Update

load up the images with the matching file name "Branding-69XX.png" depending on the model of phone.  this is the background image. the .zip file can hold up to 3 .png files and will show up after the idle timer expires.  the branding image will show up  almost instantly.

ive tested it and as long as its the right size and file type, it will load up. if you dont follow the "safe area" it will cover up some info that the phone displays.  also certain background colors will washout other info.

2

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk gets 503 Service Unavailable

« on: March 15, 2017, 03:32:02 PM »

i know this is old as dirt but it came up on my google search so it may help someone else down the road.

we were adding another sip peer profile and everything looked good but we got the 503 error.

we found that the other two sip peer profiles had all the sip trunk licenses reserved. 

so two sip peer profiles, 60 total licenses and each had 30 provisioned for it.  i freed some up and inbound started workimg

3

MiVoice Office 250/Mitel 5000 / Re: 5330 - static IP - waiting for ack

« on: November 11, 2016, 01:04:55 PM »

just wanted to add to this post.  had an issue with a site that was going up and down, all phones would sit at Waiting for ACK and we couldnt log into the system until we reset.  i saw this post and changed the cable from the phone system to the switch and all the phones came back up.  Im hoping this is the final fix as we swapped out all the hardware and upgraded the software as well.

4

Mitel MiVoice Business/MCD/3300 / Re: Star Code Access Denied

« on: July 17, 2015, 05:08:52 PM »

check to see if the feature access codes are shared. if they are not then see if there are any codes that start with * on the CX

5

Mitel MiVoice Business/MCD/3300 / Re: 5304 via teleworker.

« on: July 17, 2015, 04:53:14 PM »

the closest thing i found to an answer was in the release notes for MBG Release 7.0.15,  a lot of the older RN links were error 404 on the mitel site.



5302 Set NOT Supported On MBG
Due to the specific requirement for this set to obtain option 125 from the DHCP server on boot, this set will only boot when connected directly to a 3300 ICP and not via MBG.

6

Mitel MiVoice Business/MCD/3300 / Re: mass user edit

« on: July 17, 2015, 04:40:40 PM »

to change the secondary element on all users this is what i do:

change the secondary element on one user manually
export all users from the Users and devices area
you will see that there is a secondary element column.  copy the information from the extension you manually changed to all other extensions
save the csv
import it

7

Mitel MiVoice Business/MCD/3300 / UCA Console HELP!

« on: July 17, 2015, 04:37:31 PM »

Micollab with Voice on VMWare
MiCollab Client for Windows Desktop: 6.0.509.0
MiCollab Client for Android: 6.0.505.24722
MiCollab Client for BlackBerry: 6.0.25.0
MiCollab Client Web Portal: 6.0.503.24413
MiCollab with Voice 6.0.206.0
Mitel Standard Linux 10.1.43
OVA 6.0.205.0

3300 Version 13.0.1.53


I have a front desk user that keeps getting the error "No More Free Lines on device Desk Phone (1100)"

her prime extension is 1100. I have the calls ringing in to a ring group that contains a multicall of 1195 and there are 4 apperances on her phone. there are also 4 appearances of 1100 on her phone.

she states the issue can happen at any time and its random.

I will put her description of the issue below but im scratching my head on this one

-   Phone rings, pick up handset, click on name to transfer call – message pops up ("No More Free Lines on device Desk Phone (1100)")
-   Phone rings, pick up handset, click on name to transfer call – occasionally looks like call transfers, after several minutes phone rings back and caller states they have been on hold for the caller I had transferred them to. The transfer never went through, it doesn’t show on hold, it shows nothing.
-   Pick up handset, click on extension to intercom - message pops up ("No More Free Lines on device Desk Phone (1100)")
-   Phone rings, pick up handset, manually enter 4 digit extension to transfer the call - occasionally looks like call transfers, after several minutes phone rings back and caller states they have been on hold for the caller I had transferred them to. The transfer never went through, it doesn’t show on hold, it shows nothing.
-   With handset in cradle, enter 4 digit extension – it will get through by speaker but the conversation is not private.
-   Remove handset, click on page - message pops up ("No More Free Lines on device Desk Phone (1100)")

8

MiVoice Office 250/Mitel 5000 / Mitel 5000 dual ring dilema

« on: March 15, 2013, 03:52:11 PM »

I have a customer on a Mitel 5000 HX Version 5.1.0.49.  they are using 8568 digital phones.

The user wants to try and emulate a feature set they had on the old Panasonic digital system.

This user monitors 4 other users...think secretary and bosses or assistant and lawyers is where i usually see it

she wants to see who is calling on her display on internal and external calls as well as get a ring.
She wants to transfer that call to hold someplace and have a light on both her phone and the bosses phone
She wants an easy way for either of them to retrieve.

The closest i came was using DEE and parking to a phantom extension but i couldnt get a light to show up on the phone when that call was hold at the phantom extension.

We have also used secondary extension keys but the being able to see its on hold from both phones is throwing us.

Thanks!

Alex