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Mitel MiVoice Business/MCD/3300 / Re: Work Timer
« on: July 06, 2012, 07:49:37 AM »
Apologies for bumping an old thread but thought I'd share a work-around we have put in place.
We have configured an extension to route through to the IQ and play a message then terminate.
The message is simply 45 seconds long with a beep to start and a beep at the end.
We have programmed a key for the extension so when agents make an outbound call they can hang up and then hit the speedcall, 45 seconds later once the message has been played the agent will then be available again.
I know this will tie up ports however we're currently looking to use this on a small scale and monitor usage / abuse
We have configured an extension to route through to the IQ and play a message then terminate.
The message is simply 45 seconds long with a beep to start and a beep at the end.
We have programmed a key for the extension so when agents make an outbound call they can hang up and then hit the speedcall, 45 seconds later once the message has been played the agent will then be available again.
I know this will tie up ports however we're currently looking to use this on a small scale and monitor usage / abuse