Messages

1

Mitel MiVoice Business/MCD/3300 / Showing DNIS on a 5320 phone

« on: August 27, 2012, 05:05:46 PM »

Our marketing department would like to have the DNIS information show on the phones of our inside sale people.   Currently we get caller id and retrieve the DNIS info from our Oasys Tracer.  What we have been told is to create a hunto group for each of the inbound lines, then add the inside sales hunt group as an answering member of that hunt group.  That will then display the name of the transfering hunt group (one of the marketing lines) as the source of the call.

In looking through the configuration utility for the 3300 I don't really see where all of this would be done.

Any suggestions or direction on this subject would be greatly appriciated.


Dan Tick
IT Manager
SDA Security

2

Mitel MiVoice Business/MCD/3300 / Changing Auto Attendant

« on: June 25, 2012, 02:38:31 PM »

I have a Mitel 3300.  The majority of inbound calls go to our call center on ext 2011.  Currently we have  the system set up to play an multi-level auto attendant message (press 3 for service, 4 for install, 5 for sales, etc) if there are no agents available for 1 second in the call center.  We want to change it so that the auto attendant plays for all inbound calls that would then go to the call center. 

We have a message that plays after hours, which is toggled on by a program key in our call center.  It dials **51 to turn on the message and **50 to turn it off.  This message always plays before a call is delivered to the call center.

The phone tree is programmed as RAD 2 and the after hours message is RAD 1

Where can I in the web management tool to make the changes

Thanks