Messages

1

MiVoice Office 250/Mitel 5000 / Re: ACD Path Unavailable

« on: August 01, 2012, 03:21:30 PM »

Thats correct.  You can set a recall destination but the hunt group, ACD or UCD, will not immediately route to that destination until the recall timer disconnects.  Intelligent Queue can be used to actively monitor the queue with rules built around agents logged in <=1 and ring time @ call => 1 second.

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Shutdown / Reset Procedures

« on: July 16, 2012, 03:54:53 PM »

Also note that if you just pull the power without properly shutting down, the logs will be deleted.  Another way to force a shutdown on a locked controller ( can not access programming, system un-responsive ) is to hold the Left-Center-Right buttons down at the same time for 10 seconds.  This method allows a controller that is locked up but still shutdown and save the necessary log information.  This procedure is a second to last resort situation.

Here is the order I would complete a shutdown or reboot.  If you are running version 4.X+ with a HX Controller, there is no need to set a scheduled reset on the controller.  CS Controllers 4.X- can benefit from a scheduled reboot.  5.X+ on a CS Controller will not benefit from a scheduled reboot.

Normal reset / Shutdown
  1. Use database programming to reboot
  2. Use the buttons on the front of the controller to reset / shutdown
  3. Hold down Left-Center-Right buttons for 10 seconds to force shutdown ( only used in last resort scenarios )
  4. Pull the power

3

MiVoice Office 250/Mitel 5000 / Re: System Speed Dials

« on: July 04, 2012, 01:59:15 AM »

You have to use Station Speed dials as as you have found system speed dials go straight to the Outgoing extn.

I use station speed dials to configure pick up buttons for groups, 42005 etc.

So this should work to access particular trunks groups then dialling access codes.

You can then assign these station speed dials to spare buttons.

This would work too... I totally spaced this out even though I do it all the time!

You build a Station Speed Dial with what you need, lets say Speed Dial Bin 3, to include 7*#1, then you program a button on the phones for Station Speed Dial Bin 3. This is exactly the same way you allow a user program numbers under a one touch button.

Close.  Change the FAC for paging to 6. Make queue request anything else because I highly doubt you would use it.  Make the station speed dial FAC 7.  Make zones for each station speed dial, 71*#1 = Zone 1......72*#2=Zone 2 etc.  Then when the user dials the phone, they dial 71 wait then room number.......dial 72 wait then room number etc.

4

MiVoice Office 250/Mitel 5000 / Re: System Alarm Notification

« on: July 04, 2012, 01:52:03 AM »

It use to be only to remote networks back during the Axxess unless something has changed.  The Attendant, if one is not specified, will be either the first digital port or first IP Phone.  Make this an Admin and turn it off.  That might work according to help but I always use to use that for networked systems and a remote admin.

5

MiVoice Office 250/Mitel 5000 / Re: xlite 5000 on nat

« on: June 27, 2012, 12:06:37 AM »

Couldnt have typed it better myself. Good followup and this should work.

6

Mitel MiVoice Business/MCD/3300 / Re: Handling call forwarding over extensions from two different PRIs

« on: June 22, 2012, 01:38:30 AM »

This is a COR issue.

7

MiVoice Office 250/Mitel 5000 / Re: price for 8520 phones??

« on: June 22, 2012, 01:34:46 AM »

For that price for a refurbished phone I would ask for an 8528.

8

MiVoice Office 250/Mitel 5000 / Re: xlite 5000 on nat

« on: June 22, 2012, 01:33:18 AM »

xlite is working via SIP.  Not only will you need to have port 5060 open, but your router needs to be SIP Aware.   You also need to make sure you have the correct public IP programmed on the system.

9

Introduction and Announcements / Re: New category - How To's

« on: June 22, 2012, 01:30:20 AM »

Yea I can accomplish that.  I tell ya what, Ill start compiling my notes into a more "user friendly" state so un-certified users can understand and send them to you.  You can then determine if you want to post it or not.  Changing time on a 5000 is no different than changing time on an Axxess.  The version can play a roll as well as NTP settings and DST settings.

10

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Analog Trunk Hold Issue

« on: June 22, 2012, 01:27:38 AM »

No.  There is no way to manipulate the system into stating that party 1 has line 1 on hold with 3 fast blinks and party 2 has line 2 on hold with 5 fast blinks. The only hold manipulation you can accomplish is individual hold or system hold (key system vs PBX).

11

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 22, 2012, 01:25:35 AM »

Its a proprietary format.  Let me give a few friends a call up in support this coming week to see if they will send me the conversion software.  I use to be able to convert rhetoric files but I know they dont work here.

12

Introduction and Announcements / Re: New category - How To's

« on: June 18, 2012, 05:57:23 PM »

What in particular are you looking for in that configuration?  The integration between the two is the easiest part.  MAS configurations and 5000 configurations are the struggle for most, but the two running together are pretty simple. 

13

Non-Mitel Chatter / Re: VMWare Training for Mitel

« on: June 18, 2012, 11:23:23 AM »

Start with VCP for technicians and VTSP for the sales team.  The VCP will give them a basic understanding of VMWare and the basic functions.  Once completed, a technician should be able to install and service a virtual solution.  The VTSP will give your sales team a solid understanding of the different VMWare products and structure.  That should get you started.

14

Introduction and Announcements / New category - How To's

« on: June 18, 2012, 11:20:50 AM »

I am new to Mitel Forums and there is a wealth of information here.  There are a lot of fixes and how-to's but you have to do some digging.  Most of the issues I have experienced as a Mitel design/field engineer has been because of incorrectly installed equipment.  Manuals are good up to a point which is basically lab environments.  Is it possible to have a sub category for each system type for how to's?  For example, Under 3300 there could be a service category and install category.  Same for 5000 and applications.  Over the years I have personally compiled quite a bit of information that is not in manuals but must be done in order for a successful installation.  Could these sub-categories be possible?

15

Mitel Jobs and Mitel Careers / Re: What Makes The Best Mitel Techs

« on: June 18, 2012, 10:54:43 AM »

Your categories are four different fields and they are all relevant.

Telephony
Networking
Applications
People

This is the age old question of teach a phone guy data or a data guy phones.  This is all based on the person and their willingness to learn.  I have seen both scenarios fail and succeed.  Regardless of Mitel, this industry wants data over telephony but I have yet to meet an IT Admin that wants ANYTHING to do with phones!  I just took a new position at a company and was told by the owner, "Being able to do phones is great because we need that. But being able to do networking and applications is huge right now because that makes you flexible."  Basically, the more experience you have in all of those fields, the larger your check at the end of two weeks!  Depending on your position (service, install, customer service, etc.) really depends on what skills Mitel VARs need.  For installation, Mitel VARs need above average data techs (minimum CCNA), competent application techs (minimum ability to install Windows client and server) and solid telephony techs which is a must.