Messages

1

Mitel MiVoice Business/MCD/3300 / Re: ICP is external IP

« on: June 05, 2012, 09:15:12 AM »

Thanks Ralph:

I found the problem, most of our phones have a remote teleworker profile on them. Once I delete that (we don't use it) the phones connected to the internal address.

Thanks for the pointers.

2

Mitel MiVoice Business/MCD/3300 / Re: ICP is external IP

« on: June 04, 2012, 04:37:50 PM »

Thanks Ralph:

Is this "Record-A-Call", which appears to be disabled in all classes  of service, or simply logging calls?

Where could I check for this configuration?

Thanks again.

3

Mitel MiVoice Business/MCD/3300 / ICP is external IP

« on: June 04, 2012, 03:06:32 PM »

Hi:

I'm new to Mitel and have inherited a Mitel installation. So, these questions might seem beginner.

I've noticed my internal Mitel phones are connecting to our voicemail/teleworker server's external IP address (appears as the ICP address when a phone starts), which is using up valuable firewall licenses (the connection must pass through the firewall to the external IP). Is this a normal setup or perhaps misconfigured?

I can understand a few teleworker phones connecting to the external IP, but not all of them.