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Mitel Software Applications / Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
« on: March 12, 2024, 12:51:05 PM »
Mitel finally gave us the correct information on direct routing to fix issue. Thanks all.
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Mitel Software Applications / Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
« on: March 11, 2024, 01:11:17 PM »
We upgraded from 9.4. Mitel suggested direct routing from MBG but so far that has not fixed issue.
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Mitel Software Applications / Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
« on: March 11, 2024, 11:27:31 AM »
We upgraded our 3300 to release 10.1 and our Oaisys is showing on calls recorded that there is no audio. We have a stand alone MBG and Oaisys server. My vendor has been working on the issue for over a week with Mitel and still no resolution. Anybody have any knowledge of this issue? We plan on upgrading to the new Mitel Interactive Recorder.
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Mitel Software Applications / Running Mitel Virtual hosts on Nutanix
« on: June 12, 2023, 03:20:18 PM »
Is anyone else running Mitel Linux appliances as virtual hosts in a Nutanix environment? I know Mitel currently does not support it but my resources on VMware is getting very limited. We would like to move our MiCollab, Main controller and Teleworker server.
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Mitel Software Applications / Remove auto login in MiCollab 9.4.107
« on: April 21, 2023, 11:03:00 AM »
Anybody know how to remove the auto login in MiCollab 9.4.107? Our IT group uses a generic username to forward calls to different cell phones.
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Mitel MiVoice Business/MCD/3300 / Earloops for Mitel DECT wireless headset
« on: October 17, 2019, 11:21:25 AM »
I am currently paying $50 for a Jabra GN9300e earloop. Part number is 141121-02. Has anyone found a better price for this earloop?
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SIP On Mitel / Re: Need device so 13 fax machines work over SIP
« on: June 25, 2019, 04:26:36 PM »
That is what my Mitel vendor is telling me. We have an ASU and the faxing works fine over SIP but we do very little faxing.
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SIP On Mitel / Re: Need device so 13 fax machines work over SIP
« on: June 25, 2019, 10:12:48 AM »
That is what we currently have but faxes over SIP does not work well off the ASU.
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SIP On Mitel / Need device so 13 fax machines work over SIP
« on: June 25, 2019, 09:36:10 AM »
We are in the process of moving our biggest plant from PRI to SIP. They currently have 13 fax machines that they use. I typically buy the Cisco SPA122 for the fax machines but they only have 2 analog ports. Has anyone used the Cisco SPA8000-G1 device with the 3300? It has 8 analog ports but appears to only have 4 data ports. I assume I will need 8 data ports for the 8 analog ports.
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Mitel Software Applications / Re: MiCollab Client chat icon
« on: May 16, 2019, 10:47:36 AM »
Did some testing and if when you disable the chat on Gone for the Day than the chat icon is removed. Still does not answer why chat icon would stay green when Gone for the Day?
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Mitel Software Applications / MiCollab Client chat icon
« on: May 10, 2019, 10:42:50 AM »
We are running MiCollab client version 7.3.0.402. Everyone in our group has chat enabled. We noticed that after hours when everyone is gone for the day some users chat icon is Green (online) and some are Orange (away). Why would a user's icon be Green if they are gone for the day and their PC is locked? Everyone in the group has the MiCollab client on their cell phone. Most of us also have schedules setup for in the office 8:00 a.m. and Gone for the day 5:00 p.m. Would client on the cell phone cause this or schedules?
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Mitel Software Applications / MiCollab Client 8.1.112 on IOS
« on: January 24, 2019, 02:42:46 PM »
Anybody know how to exit out of this client without removing the app? We have a few folks with two different profiles and they were able to logout in the older MiCollab 6.1 client.
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Mitel Software Applications / Re: MiCollab 7.2.2.14
« on: November 16, 2018, 11:13:38 AM »
Thanks for the info. Wished my vendor knew this before we planned to upgrade the software on our controllers. 
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Mitel Software Applications / MiCollab 7.2.2.14
« on: November 15, 2018, 08:52:30 AM »
Is there anyone running Mi Collab version 7.2.2.14 and running 3300 version 8.0SP3? Mitel docs shows you have to upgrade Mi Collab before upgrading 3300 version. For us that will be an issue.
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Mitel MiVoice Business/MCD/3300 / Re: How to remove resilency off 5330 phones
« on: May 10, 2018, 10:47:07 AM »
My vendor removed the decommissioned control in the cluster to free up IP phones.