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Mitel MiVoice Business/MCD/3300 / Attendant Busy-out Timer expiry (Mitel 3300 - 5550 console, IP console)

« on: April 22, 2012, 07:33:08 PM »

My 3300 ICP occasionally goes into Night service without user input. I can see in the logs that no caller rang the Attendant, but the logs say that the Attendant Busy-out Timer expiry triggered and thus the console switched into Night.
Here is the log note:

Log Type   Maintenance
Log Number   1965
Severity   Info
Date   2012/Apr/21
Time   08:55:31
Source   Call Control - Maintenance
Description   SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service. Reason: 5 Attendant Busy-out Timer expiry on Console 101.
Module   Main
File Name and Line Number   Maintenance;0


Any suggestions how to troubleshoot this?

Thanks