Messages

1

Mitel MiVoice Business/MCD/3300 / Re: blocking incoming calls to DID

« on: April 20, 2015, 04:23:45 PM »

cheers Ralph. thank you

2

Mitel MiVoice Business/MCD/3300 / blocking incoming calls to DID

« on: April 20, 2015, 09:58:50 AM »

Our main number is a DID that gets stripped one number.. this number is then a ring group number.. and then misc numbers in that ring group.. which our then added as key line system keys on phone.. we have PRI.. 3300CX MCD 5

our telephone provider says a police report is about all we got.. and she mentioned our PBX has the blocking capability.. from what I have read we need some additional feature/equipment for this.. can we block bare bones w/o anything special? thanks

3

Mitel MiVoice Business/MCD/3300 / Re: call fowarding to outside number

« on: March 10, 2015, 04:32:29 PM »

hey hate to bump this.. all I can find, probably not looking in the right spot is this in the help menu:
Maintain Calling Line ID
Description:
Incoming network calls that are transferred to an external number will maintain the Calling Line ID of the incoming caller.
Conditions and Feature Interactions
None
Programming
In the Class of Service Options form, set the Display Held Call ID on Transfer option to "Yes".
Operation
None.

--so I checked there and attached what I found.. but it looks like that is just if the call is held first.. so not sure if this is what you were referring to Ralph? .. thanks again

4

Mitel MiVoice Business/MCD/3300 / Re: call fowarding to outside number

« on: February 26, 2015, 05:29:09 PM »

based on how i have it setup now.. which management is ok w/.. do you all know of a way for when the caller presses 2 or whatever that when the call transfers to the cellphone that it shows the caller id of the orginating caller instead of the main number from our office.. just trying to squeeze the lemons some more, not sure if this is asking to much of our system. haha cheers guys. thanks

5

Mitel MiVoice Business/MCD/3300 / Re: call fowarding to outside number

« on: February 26, 2015, 04:25:33 PM »

awesome guys thank you so much.. i know i don't contribute much and always ask ask ask but its very much appreciated all help again..
I did end up making a menu node mailbox for our hunt group number and did AA and transferring calls that way which ended up working..
but yea im going to look into those things x-man and ralph.. thank you!!!!!!!!!!!!!

6

Mitel MiVoice Business/MCD/3300 / call fowarding to outside number

« on: February 26, 2015, 12:55:34 PM »

have 3300 cx controller w/ PRI

we have DID number 823-****, from there the number in the system gets stripped a number and a 6 added to it.. so in system speed calls I have the DID number going to a hunt group number..

calls ring in during the day, currently we have the routing for night 1 and 2 to voicemail for after hours..
I want to setup so night 2 can be sent to an outside 800 number..

I have tried having night 2 to reroute to a menu node voicemail so I can add the transfer extension to the node - does not work
I have tried having night 2 reroute to a system speed call number that has the outside number as the actual number - does not work
I have tried having night 2 reroute to an analog extension that has a menu node mailbox attached to it - does not work

Here is alittle more info on how are system works if it helps..
I currently have a DID extension for my office setup.. if calls are sent to my actual extension number with forwarding on I can get the calls on my cellphone.. if calls ring the DID number to reach me when forwarding is on the call will not forward to my cellphone but says the number is unreachable blah blah message..
so this is related to my main issue above I think in how maybe its just not capable of calling main DID -> forwarding to outside number

suggestions help comments greatly appreciated..  hitting my head on the wall on this one. thanks

7

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Inclement Weather

« on: February 17, 2014, 11:39:37 AM »

Easy: (assuming 4 digit numbers)
Create speed call ie 1725 with destination 9+cell number,
Create mailbox 1 in main menu with extension 1725, type transfer only.
During the main greeting dial 1, and you'll be transferred to the cell.

If you are using a menu mailbox and not the AA, you can use multi digit mailboxes.

AWESOME!! worked perfect! Thanks man

8

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Inclement Weather

« on: February 13, 2014, 05:14:05 PM »

i hers taht man 

You know being in alabama we only get this bad weather once a year if that.. lol

but yea multi AA wont let me do anything until i create a dummy extension somewhere and the only place i can do that i thought was in the analog forms..

thanks for the input

9

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Inclement Weather

« on: February 13, 2014, 12:48:04 PM »

also anyway to add more on to this.. without physically having a card ?

10

Mitel MiVoice Business/MCD/3300 / Voicemail Inclement Weather

« on: February 13, 2014, 12:17:07 PM »

Hey yall

Embedded 3300 voicemail

Trying to do a easy 1,2,3 setup for temporary inclement weather closings..

Thanks you for calling blah, blah, blah, press 1 for nurse... press 2 for scheduling issues..

Trying to get 1 to go to cellphone
Trying to get 2 to go to cellphone

Looked at multi level aa .. only lets me do extension numbers/mailbox numbers.. no speed call numbers.. Have not tried using extension number in multi level aa and using that ex as a forward always to a speed call, then  speedcall to a cell.. Only have 1 analog open to use as a dummy and really would like to beable to do this without having to create forwarding extensions to speedcalls for each one..

I tried setting up personal contacts but only lets me do one for some reason and cant figure out to change that system auto message to contact this user on his cell to go away..

must be tired or something i dunnoo

Any help would be much obliged.

11

Mitel MiVoice Business/MCD/3300 / Re: 3300cx call recording

« on: September 26, 2013, 10:11:48 AM »

man if we ever start getting that many calls on the two phones that are set up to record, well dont want to think about that !! sounds like a promising product though, appreciate the information sarond

thanks mattmayn 

12

Mitel MiVoice Business/MCD/3300 / Re: 3300cx call recording

« on: September 25, 2013, 05:15:15 PM »

the embedded seems to be serving the purpose.. thanks again

13

Mitel MiVoice Business/MCD/3300 / Re: 3300cx call recording

« on: September 25, 2013, 10:39:10 AM »

hmm thanks !!

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Mitel MiVoice Business/MCD/3300 / Re: 3300cx call recording

« on: September 25, 2013, 09:49:33 AM »

thanks for any help or suggestions

15

Mitel MiVoice Business/MCD/3300 / 3300cx call recording

« on: September 25, 2013, 09:48:29 AM »

mcd 5.0..

small business..  PRI.. no separate VLANS.. no special phone setups.. two DIDs ring in,, one in group hits key system lines.. other goes to phones in a tenant programmed as multicalls..

i no nothing about how to do this or where to begin but..

dont know if i can post links here, please edit and sorry if not able too.. but wanted to know if this looks legitimate and if anyone has tried or know if it really works as advertised..

they are selling software that looks to just install on a server or workstation between the phone system and the data switch.. looks like install software and plug and play pretty much.. supposedly sniffs voice packets and records calls, etc.. might be a learning curve here but hopefully it comes w/ help and instructions..

or if anyone can offer something easier.. just trying to record calls going in and out on a few phones (all IP) nothing serious or anything

heres the link to that site..

http://www.telrex.com/solutions/voip-call-recording.php