Messages

1

Mitel MiVoice Business/MCD/3300 / Re: sip trunk between mitel and cisco

« on: June 03, 2011, 08:39:09 AM »

I have the same problem too.

If a call manager user call a Mitel user and the mitel one put on hold, the cisco user cannot hear the MOH.

Someone can help me?

2

Mitel MiVoice Business/MCD/3300 / ACD long waiting

« on: March 29, 2011, 05:54:43 AM »

Hi to all.

I need to know if there is a way to automatically drop a call if the call remains in an acd queue for a long time.

Anyone can help me?

3

Mitel MiVoice Business/MCD/3300 / Re: Music on Hold

« on: March 24, 2011, 10:12:11 AM »

Great, i have the file but i can't hear it.

I can upload to the second controller?

Thank you

4

Mitel MiVoice Business/MCD/3300 / Re: Music on Hold

« on: March 24, 2011, 05:40:40 AM »

Thank you to all, i tried to connect via ftp (on the original 3300) but i cannot see the \db folder.

There is a superuser username\pwd?

Thank you to all

5

Mitel MiVoice Business/MCD/3300 / Mitel Music on Hold

« on: March 23, 2011, 12:42:33 PM »

Hi to all.

I have added a 2nd 3300 in a cluster of 2.

I have the problem with MOH, i need to transfer the MOH from the primary to secondary.

There is a way to download MOH file from a 3300 and transfer it to the second one?

Thank you

6

Mitel MiVoice Business/MCD/3300 / Re: OPS sync to SDS Sync

« on: September 28, 2010, 06:50:04 AM »

So there are no way in order to made ACD path resilient?

Thank you

7

Mitel MiVoice Business/MCD/3300 / OPS sync to SDS Sync

« on: September 27, 2010, 02:10:45 PM »

Hi to all, we are going to install MCD4.1 and we read that OPS is no longer supported for sync and cluster configuration.
What is the easiest way to migrate from OPS sync to SDS?

We have 2 3300 with resiliency configured.

I have also a 2nd question: can i use SDS in order to configure ACD path for resiliency?

Thank you

8

Mitel MiVoice Business/MCD/3300 / Re: SIP trunk with cisco - audio stopped after 15 minutes

« on: August 13, 2010, 07:19:15 AM »

The 3300 version is 9.0, and when the problem appear nobody can hear nobody.
No, we haven't done any capture, i suppose that someone have alredy see this problem and can help us

9

Mitel MiVoice Business/MCD/3300 / SIP trunk with cisco - audio stopped after 15 minutes

« on: August 10, 2010, 05:13:07 AM »

Hi to all, we have a sip trunk between mitel mxe platform and a cisco call manager.

Everythink work fine, but we have a problem that after 15 minutes the audio is stopped.

Have someone experienced this problem?

Thank you

10

Mitel MiVoice Business/MCD/3300 / Problem SIP Trunk CISCO<->MITEL

« on: April 01, 2009, 05:16:18 AM »

Hi to everyone.

We have a problem with SIP trunk between Cisco <-> Mitel.

If an user in cisco call a mitel user everythink in ok.

Sometime when mitel user call a Cisco user, mitel user can hear the cisco user, but cisco user cannot.

In mitel's logs, we have messages like this:

  Port:14fd9f90 Could not Create a compatible MD. Event SMH_FSM_ANSWER State: SMH_FSM_WAITING_ANSWER

Anyone can help me?

Thank you

11

Mitel Software Applications / OPS Man Upgrade

« on: March 25, 2009, 04:05:44 PM »

Hi, i have to upgrade OPS to version 8.0

I have V7.6 installed, and direct upgrade is supported.

In THB, there is the upgrade procedure that indicate that you can upgrade the SW and you have to restore the DB at the end.

Can i upgrade the SW without to restore the DB?

12

Mitel MiVoice Business/MCD/3300 / Re: ANALOG FAX & ASU

« on: December 10, 2008, 06:31:53 PM »

Thank you very much!

What do you intend for 40Vrms?

13

Mitel MiVoice Business/MCD/3300 / ANALOG FAX & ASU

« on: December 10, 2008, 01:49:38 PM »

Hi, does enyone know how much is the max distance between an ASU and a fax?

How many meters must be long the cable that connect the ASU and a FAX?

thank you

14

Mitel MiVoice Business/MCD/3300 / Navigator TASK BAR

« on: September 08, 2008, 03:51:11 AM »

Hi to everyone, can somebody tell me where to find the "navigator task bar" software?
I try to download it in "software download" section of mitel site, but i'm not able to find it...


Thank you

15

Mitel MiVoice Business/MCD/3300 / Re: toll fraud

« on: September 01, 2008, 04:42:09 AM »

Thank you, but in this situation you are not able to forward your phone to an external number.
Many of our customer has VIP user that forward their phones to their mobile..

I think that we implement only VM restriction.

Thank you very much.