Messages

1

Mitel Software Applications / Re: 5110 soft phone no auido

« on: March 18, 2012, 07:03:15 PM »

Here is what I can tell you. 4 different computers 2 windows 7 machines one with windows updates turned off, 2 windows xp machines 1 of each are in NZ on a boat the other 2 are in Maine. The phones say 5110 soft phone and have a "Global IP Sound" on them. I have been told by my IT guy nothing has changed on the company firewall. I was also told we do not need to do anything to our personal Routers to make these work? These phones work on a Mitel system and we also have 4 5330 IP phones that work perfect one is at my local with the 2 laptops that do not work? I have hopefully attached a screen shot of the Soft Phone info.

2 things that would be a HUGE help. One would be someone we can call as our local phone service is not familiar with Mitel but sold and installed them. The other would be a list of necessary ports to open. Also do I need to do anything to the personal Router on my end?

Ryan

2

Mitel Software Applications / 5110 soft phone no auido

« on: March 17, 2012, 05:53:18 PM »

Ok this may be the wrong place for this but maybe someone can help. We have a Mitel phone system hardwired with some remote 5330 IP phones and a couple 5110 soft phones on the PC's We have experienced a weird issue starting Friday AM the 5110 phones work just perfect but there is no Audio either way. My IT guy tells me nothing changed on our end so I am really lost we have uninstalled and reinstalled the 5110's and also tried them on other computers to no avail. I have tried to call our installer but they do not have a clue about the Mitel stuff. The one time I tried to call Mitel I was told I could not call for support.

This has not been a pleasant experience and I have to say so far I am fairly disappointed. Any suggestions?

Ryan