Messages

1

Mitel Software Applications / UCA shows an incorrect contact when receiving a call.

« on: March 07, 2012, 07:59:15 PM »

Hi again!

This has happened twice for just one user in the office. When she got a call, the UCA call box popped up showing an internal contact while the call had in fact originated from outside the company. She then called the internal contact and made sure that they did not ring her nor forwarded any calls to her.

I have no idea how this can be happening or how to troubleshoot it, since it has only happened twice in 4 months and no one else has had a similar issue.

Any help or suggestions appreciated.

Thank you

2

Mitel Software Applications / Re: Outlook plug-in

« on: March 06, 2012, 05:38:00 PM »

Hi bluewhite4, your instructions were great, thanks ! I got it working.

I had to re-install UCA and make a full install of it first to get it working though.

My only remaining issue is that while I can now make a call from the contact, I can not simply hover over a contact's name and click on the phone icon as it is still grayed out.

3

Mitel Software Applications / Re: Outlook plug-in

« on: March 01, 2012, 03:53:05 PM »

I'm using Office 2010 32 bit  on a Win7 64 bit OS. I've got outlook integration enabled but I'll try re-installing UCA and see if it makes a difference.

(UCA 4.0)

4

Mitel Software Applications / Re: Outlook plug-in

« on: March 01, 2012, 03:33:57 PM »

Hi akuhn

Thank you for your response.

I think something is not set up right on my machine, hence why I assumed I was missing a plug-in.  When I press "Start Call" Outlook gives me an error and if I right click on a contact the phone icon is grayed out and "To use this feature, sign in to an instant messaging program" message is displayed even though I am signed in to UCA.

5

Mitel Software Applications / Outlook plug-in for Mitel UCA

« on: March 01, 2012, 02:11:58 PM »

Hi everyone!

I wanted to ask some advice from the seasoned professionals here, and anyone else who might know the answer

I would like to set up Outlook to enable calls to be made through Mitel from the Outlook window.
After doing a bit of research I cam to the conclusion that UCX supports this feature for 32 bit systems/software and installs an Outlook plug-in for that.
Could anyone tell me if it is possible to only get the plug in, as we already use UCA and whether it is possible to make it work on 64 bit.   

Looking forward to your responses

Thanks in advance.