Messages

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Mitel MiVoice Business/MCD/3300 / Re: Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 04:50:23 PM »

ahhhh crap - this isn't going to work for me.... If I change it to absorb 1 digit the extension numbers that are only 4 digits long that previously matched the DID before aren't going to work without speedcalls... I'd have to create hundreds of speed calls to fix it....

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Mitel MiVoice Business/MCD/3300 / Re: Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 04:22:33 PM »

also, we have 10 different DID ranges.... how could I work out which one of those trunks they come in on?

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Mitel MiVoice Business/MCD/3300 / Re: Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 04:15:07 PM »

I've just wrote a nice reply to that, then my cat walked across the keyboard.....

to cut a long story short - under the digital trunks form there are 10 pages out of 13 that reference '2' as the TRUNK SERVICE NUMBER, which is the one that is set to absorb 2 numbers ( this is the one that i've got room to play with)

the other 3 pages on the digital trunks form reference one of the others as the TRUNK SERVICE NUMBER....

So, to answer your question.... they are not BRI's... there are 2 cards on the Mitel system each with 2 ports..... but only 3 CAT5 cables plugged into them from the BT and C&W equipment.... leaving one empty port...

I just need to work which trunks relate to what speed calls... I think in theory I can change the speed calls to 5 digits and just change that one trunk attributes form....

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Mitel MiVoice Business/MCD/3300 / Re: Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 03:31:34 PM »

I've just attached a picture of the trunks

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Mitel MiVoice Business/MCD/3300 / Re: Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 03:25:36 PM »

well I am also in good old Blighty....

They're BT links except 1, which is Cable and Wireless (although over a BT tail)...

so it's quite possible they're not all in use.... How do I find out? sorry, I'm still learning this system despite it being in place over a year

It reckons there's 5 trunks......

From memory, I think there's 3 'lines' physically plugged into the system - would that mean at least 3 trunks?

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Mitel MiVoice Business/MCD/3300 / Re: Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 03:07:38 PM »

Actually, it's only 1 trunk that's set to absorb 2 digits....all the others are set to 0

this is going to be difficult

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Mitel MiVoice Business/MCD/3300 / Re: Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 03:05:15 PM »

Thanks for that X-Man

currently it's set to absorb 2 digits....

currently my speed calls are 4 digits long....

does the above mean that the service provider are sending 6 digits....it's absorbing 2 digits, leaving me with 4

If I changed absorb digits to 1 - would that mean I could then have 5 digits for my speed calls?

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Mitel MiVoice Business/MCD/3300 / Last 4 digits of DID change to last 5 Digits for speedcalls

« on: June 17, 2013, 02:31:14 PM »

Hi all

for one reason or another I have a system that currently has lots of speedcalls mapping to extension numbers because the extension number doesn't match the last 4 digits of the DID.

Now, I want to change it so that the speed calls are 5 digits in length and not 4, so what I need the system to do is take the last 5 digits presented by the telcoms and not the last 4

Where would I make such a change? I don't know which form this would be in. I'm pretty sure the telcoms provider sends more than the last 4 digits but if not I can always get them to send more

The back story to this is that a clustered system also has some DIDs that are exactly the same on this system, although they won't accept having an extension number that doesn't match (don't ask....it's all political). So I have speedcalls on one system that match actual extension numbers on the other system

many thanks

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Mitel MiVoice Business/MCD/3300 / Re: Set hunt group and now user has call waiting which she does not want

« on: September 25, 2012, 10:32:33 AM »

ok - after looking at the ring group, this is probably the best way to deal with this... I've set them to cascase ring...

I like the option of having an overflow - so I've set this to reception

my only concern is that there's a queue timer, minimum of 5 seconds.... I don't want anyone queue'd - if all the people in the ring groups are busy I want it to go straight to the overflow point

have I misunderstood the queued terminology??

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Mitel MiVoice Business/MCD/3300 / Re: Set hunt group and now user has call waiting which she does not want

« on: September 25, 2012, 10:05:05 AM »

So even though the Hunt Group has it's own 1st alternative it won't use it because the call has been re-routed to the hunt group?

so if I use a ring group with cascading ring and say all users in that ring group are busy.... will it then forward to a 1st alternative of the user orginally dialled? or does the ring group have it's own 1st alternative?

I'm unfamiliar with ACD..... I'll read through the help on it, see if it will do what I want

thanks :-)

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Mitel MiVoice Business/MCD/3300 / Re: Set hunt group and now user has call waiting which she does not want

« on: September 25, 2012, 08:51:13 AM »

Under call Handling=>Call rerouting

I can see my hunt group pilot numbers and they have the 1st alt set as reception, which is correct....so why when it gets to the end of the hunt group does it just get engaged tone?

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Mitel MiVoice Business/MCD/3300 / Re: Set hunt group and now user has call waiting which she does not want

« on: September 25, 2012, 07:27:24 AM »

Well I think I fixed this by setting a new COS for the hunt group and changing a timer so it doesn't wait before forwarding

my problem now is that when it exhausts everyone in the hunt group (say they're all busy) it stops at the last one and doesn't trip over to the 2nd alternative (which is operator)....

I think this is because the last person in the hunt group for which it forwards to has a 1st alternative of another hunt group with which they're busy....

I could solve this if I could put the operator number into the hunt groups - but it won't let me

ideas?

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Mitel MiVoice Business/MCD/3300 / Set hunt group and now user has call waiting which she does not want

« on: September 25, 2012, 06:37:46 AM »

Hi.

I've set a hunt group up and pointed someones 1st alternative to reference to that hunt group. I'm not sure if this is the best way of accomplishing what I wanted but that's how I've set it.

All appears to be working as I wanted, although now the user says when she is on a call and someone rings her phone she can see the call waiting....if she leaves it it then forwards to the hunt group and the members of that hunt group can then pick up the call.

My question is, why does she get the call waiting now? she doesn't want it and wants it to forward stright to the hunt group when she is busy on the phone

Thanks

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Mitel MiVoice Business/MCD/3300 / Re: What is the reason of Phantom calls? Mitel 3300

« on: April 24, 2012, 04:19:25 AM »

I know! on the surface everything looked fine..... was ringing the consoles every few minutes....

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Mitel MiVoice Business/MCD/3300 / Re: 1st alternatives and speed calls - simple mobile phone no. forwards

« on: April 24, 2012, 04:03:19 AM »

ooooh - that's cool, I like that feature.....although the call didn't go through to my mobile when I was on a call, it just started ringing my phone - but it's a cool feature to have as a few of our PA's would like some call waiting kind of function and I guess that's one way to accomplish that problem

I think I'm going to have to bite the bullet and increase the dimensions thingy to allow more 1st alternatives, I'll be honest, changing that scares me a little.

thanks