Messages

1

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 22, 2012, 09:13:56 AM »

A solution has been found on the Tek-Tips forum by Sarond!  Basically, the .n08a format needs to be decoded to raw prior to conversion.  Here are all the steps:

From DB Programming, save the voicemail file using Operations/Voice Processor Operations/Voice Processor Save
Save to USB Port Choose what to save.

Once the file is downloaded, the next step is the decoding:
Download the G729 codec
http://www.voiceage.com/media/G729.zip
Unzip the file somewhere eg. C:\G729
From a Dos prompt, decode the file using "va_g729_decoder.exe filename.n08a filename.raw"

Finally, convert to whatever format you need:
Import this file in to Audacity as a Raw Data with the following settings.
Encoding: Signed 16 bit PCM
Byte order: Little-endian
Channels: 1 Channel (Mono)
Sample Rate: 8000 Hz

That's it...this worked!  Thanks to all who have tried to come up with a solution.  Hope this helps others when they need to grab a file off their Mitel 5000.

Mark

2

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 21, 2012, 02:11:53 PM »

Be glad to, thanks for taking a crack at it!  I had to zip these, since you can't post a .n08a file.  I went ahead and stuck the .env file into the zip as well, although I don't think you need that.  Good luck!

Mark

3

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 21, 2012, 11:32:37 AM »

I'm able to get the files out, but when I try to convert using the instructions provided--or even just try to play the file as a .raw file--all I have is static.  I tried this on several .n08a files, and with both Sound Switcher and Audacity with no luck.  Any other suggestions?  I've read every post I can find on every site and Google findings but nothing addresses the conversion of an .n08a file, other than the post you had referenced which unfortunately doesn't seem to work.

4

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 19, 2012, 05:25:24 PM »

I'm very embarassed that I haven't posted on the other forum.  I'm going to post an update there tongiht.  I lost track of where I was with this thread on both sites, which I try to not do.  Regardless, I had our technician try this and we weren't able to convert the file.  I've been trying to figure out how to FTP into the phone system to try and retrieve the voicemail that way, but I haven't received the information from the technician how to FTP in yet. 

I want to try and do the conversion myself after copying off the voicemail files, but when I go into the programmer and launch "database save and voice processor" I get a warning that says "All data in the voice processor save directory and any subdirectories will be deleted.  Continue?"

That's a pretty scary warning!  Since I'm and end user and not a technician, I clearly am afraid to accept that message.  If I continue, am I going to delete all our user's voicemails?  I can't believe that's the case, but I've seen stranger things before and I sure don't want to risk that.

Thanks.

5

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 15, 2012, 12:01:50 PM »

I believe this is the information you are looking for.  The system is a 5000CP with an HX controller, all software should be up-to-date.
Application Name         Status         Start Time         Version
Unified Voice Messaging         Running         Apr 4 08:05         5.1.0.20
Call Processing         Running         Apr 4 08:04         5.1.0.20
Processor Module         Running         Apr 4 08:05         5.1.20
Digital Expansion Interface         Running         Apr 4 08:05         5.1.20
Keypad         Running         Apr 4 07:47         5.1.20
Loop Start Ports         Running         Apr 4 08:05         5.1.20
Onboard TFTP Server         Running         Apr 4 07:47         5.1.20
PPP Connection         Running         Apr 4 08:05         5.1.20
Single Line Ports         Running         Apr 4 08:05         5.1.20
Single Line Module - 4 - Bay 2         Running         Apr 4 08:05         5.1.20
System Resource Application         Running         Apr 4 08:04         5.1.20
Dual T1/E1/PRI Module - Bay 1         Running         Apr 4 08:05         5.1.20
Webserver         Running         Apr 4 08:05         5.1.20

6

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 12, 2012, 02:43:13 PM »

Looks like I won't be able to try this after all.  Our email provider has indicated that 50MB is a hard limit on email size, so I can't increase the limit to try this solution.  Thanks, though.

Mark

7

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 voice mail to email attachment problem

« on: June 11, 2012, 05:08:19 PM »

Is it possible that your mail server is seeing the .wav attachment as a security violation and stripping it out?  I don't use that mail server so I'm not familiar with any settings, but you can probably specify which attachments are allowed.  Can you get any other emails through that server with a .wav attachment, i.e. is it just the messages from Mitel with those attachments having a problem or any email that has a .wav?

8

MiVoice Office 250/Mitel 5000 / Re: Archive voicemail message for computer storage

« on: June 11, 2012, 05:05:29 PM »

Great suggestion, I'll try and report back.
Mark

9

MiVoice Office 250/Mitel 5000 / Archive Mitel 5000 voicemail message for computer storage - Solution

« on: May 24, 2012, 12:59:26 PM »

I have a large voicemail--actually a recording of a conference call--stored on voicemail.  I'd like to get that saved somehow so I can put it onto my computer and free up the voicemail storage.  Any idea how I can do that, and also have the file in either an .mp3 or .wav format for storage?  The system is a Mitel 5000 CP.

By the way, I had enhanced integration enabled to have messages moved to my email through Exchange.  Unfortunately this message is >50MB, which is the limit on our email system.  This has caused some other issues with the Mitel, such as all voicemails have stopped being delivered through enhanced integration since this happened and we've had to switch to copy/forward.  That will be another post sometime!

Thanks.

10

MiVoice Office 250/Mitel 5000 / Re: Multiple message lights for tech support calls

« on: February 29, 2012, 01:22:37 PM »

Just wanted to give some details on what our phone contractor did to help with the VM light issue.  First, they set up a phantom extension for the support mailbox.  (It's not linked directly to a phone.)  They then setup a user with that extension and enabled dynamic extension express.  They setup the three extensions that should have a light flash when there's a message left in the support mailbox ad IP phone 1, IP phone 2 and softphone.  Voila, it works!  Absolutely no idea why this works, it just does.  Hopefully this can help some of you who may run into this same situation.  Mitel should definitely address this limitation--it's pretty standard to have a mailbox that needs to blink on more than one phone.  Having to use a kluge like this is crazy, but at least it can be done.

Thanks to all who commented.

11

MiVoice Office 250/Mitel 5000 / Re: Multiple message lights for tech support calls

« on: February 20, 2012, 04:23:45 PM »

Just want to update people on the forum.  Our technicians were able to find a way to use phantom extensions and Dynamic extension express to accomplish what we need--multiple phones being able to have a message waiting light both for their own private voicemail box and a shared support box.  I'm not quite sure what they've done, but i will find out the details and post.

Thanks for all the comments, I appreciate it.

12

MiVoice Office 250/Mitel 5000 / Re: Multiple message lights for tech support calls

« on: February 10, 2012, 11:34:36 AM »

Thanks for the comments.  I've suggested to our vendor Xarios, and they are going to get back to me about it.  They also think they have developed a work-around.  I'll post once they try that.

It really is amazing to me that this feature is not standard on the 5000.  Having multiple people responsible for checking a mailbox is not an uncommon situation, nor is it uncommon that people would have two different mailboxes that they would need to be monitoring.  This should be something Mitel fixes, IMHO!

13

MiVoice Office 250/Mitel 5000 / Multiple message lights for tech support calls

« on: February 09, 2012, 10:08:37 AM »

We have a Mitel 5000 with 5320 phones for each employee.  We have three employees who field tech support calls.  The calls go into a support mailbox, and we would like to find a way to have a light blink on each of the three support personnel's phone.  They already have a MWI for their own personal mailbox.  Is there any way to have a key lit on each of those phones, in addition to the light for their personal voicemails, if there are unread messages in the support mailbox?

Thanks very much for suggestions!