Messages

1

Mitel MiVoice Business/MCD/3300 / Re: How to REMOVE the Auto Attendant Options?

« on: March 17, 2014, 10:34:59 AM »

OK, I think this is it.....when I go to the Multi-Level Auto Attendant Configuration page, it shows the Mailbox number and the Extension Number as 9253 (the last numbers in our phone number, as predicted by Mattmayn!). The Operator Extension (and the Option for, Press 1 on the AA) is 5049 which is the Pickup Group I want the main line to go to, instead of the Auto Attendant.

So if I have understood this correctly (and please feel free to correct!) the Auto Attendant is just a glorified Voicemail box which automatically kicks in when the main line is called. And all I need to do is change it so instead of 9253 going to the voicemail box, it instead forwards to the 5049 Pickup Group? That right? If so, how do I change it?

Many thanks in advance for any assistance. 

Just to add to this, when I go into Voice Mail > Voice Mailbox Configuration I can see the Mailbox number for the main telephone number in the list and I notice it says Menu Node under Mailbox Type. I assume it is here I change it to either Extension or Transfer Only? Am I getting warmer.....? 

2

Mitel MiVoice Business/MCD/3300 / Re: How to REMOVE the Auto Attendant Options?

« on: March 17, 2014, 10:31:20 AM »

OK, I think this is it.....when I go to the Multi-Level Auto Attendant Configuration page, it shows the Mailbox number and the Extension Number as 9253 (the last numbers in our phone number, as predicted by Mattmayn!). The Operator Extension (and the Option for, Press 1 on the AA) is 5049 which is the Pickup Group I want the main line to go to, instead of the Auto Attendant.

So if I have understood this correctly (and please feel free to correct!) the Auto Attendant is just a glorified Voicemail box which automatically kicks in when the main line is called. And all I need to do is change it so instead of 9253 going to the voicemail box, it instead forwards to the 5049 Pickup Group? That right? If so, how do I change it?

Many thanks in advance for any assistance. 

3

Mitel MiVoice Business/MCD/3300 / Re: How to REMOVE the Auto Attendant Options?

« on: March 17, 2014, 07:05:59 AM »

I guess PRI, as when I go to the System Configuration menu, under Digital Trunks is says ISDN-PRI and then the options underneath it.

Apologies for my lack of knowledge, my username says it all 

Any further assistance to stop the Auto Attendant from kicking in would be most appreciated. 

4

Mitel MiVoice Business/MCD/3300 / How to REMOVE the Auto Attendant Options?

« on: March 14, 2014, 12:15:06 PM »

After spending ages sorting out an Auto Attendant setup for my work, they now say they don't want it, and want it to go to a Pickup Group instead :-(

Therefore, in the simplest steps going, please would someone guide me on how to bypass or stop the Auto Attendant from kicking in when the main line is dialled, and instead go to the Pickup Group?

Many thanks in advance for any assistance.

5

Mitel MiVoice Business/MCD/3300 / Re: Button Selectable Call Forwarding - Is this possible?

« on: February 28, 2014, 11:45:03 AM »

Hi guys, many thanks for your help! 

6

Mitel MiVoice Business/MCD/3300 / Re: Button Selectable Call Forwarding - Is this possible?

« on: February 28, 2014, 10:01:56 AM »

I've had this request several time although I've never really come up with a good solution for this.

The only thing I can think of is to forward to a speed dial that goes to the engineer of the day.  Then change the cell number in the speed dial on a daily bases.

Ralph

What about sending the AA option to a non-prime DN, then setting a CFFM-3rd Party from the head engineer's set to forward calls to that DN to the desired number? Might have to pre-add the external destinations as speed calls, but I would think that should work if the COS and FAC settings are right.

Hi Lundah,

Apologies but as my name suggests I am new to all things Mitel, so I get lost with some of the acronyms etc. Would you be able to explain your method in the most simplistic way possible (so a poor layman can understand :-) )

Many thanks in advance for your help guys.

7

Mitel MiVoice Business/MCD/3300 / Re: Button Selectable Call Forwarding - Is this possible?

« on: February 28, 2014, 10:00:23 AM »

I've had this request several time although I've never really come up with a good solution for this.

The only thing I can think of is to forward to a speed dial that goes to the engineer of the day.  Then change the cell number in the speed dial on a daily bases.

Ralph

Hi Ralph,

This is what we have been doing, but the head engineer wants to be able to do it himself and not involve me (which is fine by me!) 

8

Mitel MiVoice Business/MCD/3300 / Button Selectable Call Forwarding - Is this possible?

« on: February 28, 2014, 06:51:37 AM »

Hi,

I have an Auto Attendant which when the Caller selects 2 (for the Service Engineers), currently goes to a Speeddial which then forwards out to an engineer's Mobile/Cellular Phone. Great.

However, the head engineer now wants to be able to select which engineer the Auto Attendant forwards to (as we have around 5 engineers that he wants to take in turns to receive the calls from the Auto Attendant.

Something along the lines of having a general deskphone where he can select which engineer the caller gets forwarded to via selecting a button on the phone?

To confirm, the Auto Attendant should forward to just 1 person, not multiples at the same time. He just wants to be able to select the destination as required that day.

Is anything like this possible on the Mitel 3300?

Many thanks in advance for any assistance 

9

Mitel MiVoice Business/MCD/3300 / Selectable Call Forwarding to diferent users from Deskphone

« on: October 17, 2013, 07:28:23 AM »

Hi,

Is it possible to have a selectable CALL FORWARD ALWAYS option on a deskphone?

So on the deksphone itself, there are buttons for User 1, User 2, User 3 etc, and when one of these are selected, all calls coming through to the extension are forwarded to the selected user?

So someone could press User 2 on Monday, and all calls on Monday get put through to User 2. On Tuesday, User 3 is selected, and all Tuesday calls get put through to User 3 etc.

Is this possible?

10

Mitel MiVoice Business/MCD/3300 / Re: Auto Attedant selection - forward to Mobile/Cell Phone

« on: October 17, 2013, 07:05:59 AM »

Hi Ralph,

Just to say many thanks! It was indeed the COS of the VM Trunk causing the issue (Public Network to Public Network Connection Allowed, changed to YES).

Does that mean now we are open to potential toll call abuse?

Many thanks again for your assistance! 

11

Mitel MiVoice Business/MCD/3300 / Re: Auto Attedant selection - forward to Mobile/Cell Phone

« on: October 16, 2013, 11:26:36 AM »

His Deskphone's Voicemail COS has Public Network to Public Network Connection Allowed as YES. Public Network Identity Provided is NO.

Any ideas?

There isn't some sort of time out going on here is there? (i.e. the telephone system has a time out set too small, so it only just dials the mobile number before cutting it off and redirecting the caller to the 'press 9' option?)

12

Mitel MiVoice Business/MCD/3300 / Re: Auto Attedant selection - forward to Mobile/Cell Phone

« on: October 16, 2013, 10:51:23 AM »

Hi Ralph, many thanks for your quick response!

The system speed dial for his mobile is now set to Over Ride Toll Control (it wasn't previously).

The user in question currently has a Call Forward Always button on his Deskphone, and direct dialling his extension correctly redirects to his mobile (when the Call Forward button is illuminated on his Deskphone).

However, with his internal Deskphone extension as the 'press 2' option in the Auto Attendant, a strange thing happens now.

When you press 2, it appears to call his mobile but only rings for a split second, then from his point of view hangs up, and from the callers point of view, forwards to our 'press 9' option of the Auto Attendant, which is to use the company directory or direct input the extension of the person you are trying to reach.

On his mobile's screen (an iPhone), when it rings for a split second, it does say that it is an unknown caller. Does this allude to your last bullet point? If so, where do I check that the VM ports are using the default caller ID?

13

Mitel MiVoice Business/MCD/3300 / Auto Attedant selection - forward to Mobile/Cell Phone

« on: October 16, 2013, 09:21:16 AM »

Hi guys,

Please excuse if this is an easy one.

We currently have an Auto Attendant in place, so the caller first hears a welcome message, then press 1 for Sales, press 2 for Support etc.

Originally the options all went to actual Deskphones. However, the Support person now wants it so that when the caller presses 2 for Support, it goes straight to his Mobile/Cell phone.

His Deskphone already has a redirect to his Mobile on it, but when setting the 'press 2' option to his desk, it just takes the user straight to his Deskphone voicemail box (so it doesn't attempt to call his Mobile).

So I changed the 'press 2' option so that it was directed at a System Speed Dial to his Mobile, which also doesn't work (a system message is heard saying that the person is unavailable to take your call, it doesn't go to voicemail or anything).

Any ideas on what I need to do to get this working?

Many thanks in advance for any assistance. 

14

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Basic shutdown procedures question....

« on: February 02, 2012, 04:46:31 AM »

Sorry to bump an old thread, but just wanted to say a big thanks to Ralph!

The shutdown procedure went as planned, and after doing what we needed to do, it all came back up again without issues.

Thanks for your 'hand-holding' advice! It was most appreciated! 

15

Mitel MiVoice Business/MCD/3300 / Re: Basic shutdown question....

« on: January 18, 2012, 12:05:39 PM »

Be sure to back it up first.

You have the proper procedures.   I'd wait 90 to 120 seconds before pulling the plug.  Turning it back on is simply to plug it back in.  Nothing more to do.

Ralph

Thanks for the ultra fast response Ralph!

I shall definately perform a backup first. When powering back up, it's just a case of waiting the 15-20mins or so and all the phones and settings should be back up again? With no extra commands or procedures on my part?

Apologies again for the newbie question, just wanted to double check I had it all correct in my head before turning it off and on again!