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Messages - ttrumble111

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1
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: March 05, 2012, 10:21:50 AM »
Before I reboot my "Backup" 3300, thanks to Ralph, Christopher, & v2win, from the Shell and check that the "thres lines 9 20 100" remained I would like to ask a couple of questions:

  • Can I issue a command from the ESM similar to the appShutdown from the Shell and then <SPACE><SPACE><SPACE> for a simple reboot?
  • I have been rebooting the Mitel 3300 once a month manually with the "appShutdown" command for the past 4 months and it seems that the reboots have kept the system running better than ever. Is this a good practice to continue? If so, what would be the command to schedule it for 0300 hours on the 1st of every month so that I don't have to babysit?

- Tom

2
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: February 13, 2012, 09:50:05 AM »
Thank you Christopher,

During the March Reboot of my 3300 backup, that is currently in production, I will check the threshold and see if it goes back to the default.

- Tom

3
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: February 09, 2012, 04:15:17 PM »
Oops I forgot to ask.

When Ralph suggested 'set thres lines 9 20 100' I did that but on a subsequent reboot it went back to "0 20 100". How do you save that threshold config to the firmware or configuration file so that on the next reboot I don't have to reset it again.

- Tom

4
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: February 09, 2012, 03:54:06 PM »
Thanks go to Ralph & v2win.

My backup Mitel system cutover went great Tuesday night @ 10PM.

Your answers to my questions have greatly assisted me on this project and I thank you.

Beers all around! ;D

- Tom

5
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: February 07, 2012, 03:18:11 PM »
Ralph,

I get the plid 6-1-1-6 would be "Cabinet 6 - Shelf 1 - Slot 1 - Circuit 6", and I can physically see it, but what about the others "cabinets 1, 4, & 7" or "shelfs 3 & 1" or "Slots 32, 10, 11, 6, & 2" - whats that all about?

1             3         32     ViperAA IP     Controller
1             1         10     MCSTHA         ICP Comms
1             1         11     MC266AA       Communications Processor
4             1          6      MCASUAA       ASU
7             1          2      MC270A         Universal T1

I pieced together the information above from the log when I rebooted the 3300 last Friday. I am just trying to better understand the layout of the 3300 better so if something fails or is in an alarm state I can better troubleshoot it.

One other question. I know I can plug and unplug the Ethernet Port, FIM TX & RX, and the T1 connectors while its running without adversely affecting the 3300 - I think??? PLEASE tell me if I am wrong so that I don't fry the 3300, but what about the RJ21/Amphenol/50 Pin telco connector on the back? Can I unplug and plug the Amphenol connector while its running without hosing the 3300?

- Tom

6
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: February 03, 2012, 01:53:34 PM »
Good afternoon Ralph,

I don't want to be a kiss a$$... but you are good. I finally got around to doing a better physical inventory of what is installed in the Peripheral cabinet and what is programed and your January 6 post was spot on:

"I suspect you have a 'phantom' card programmed but no card installed."

After running "SH FA Alarms" on the original system this is what it displayed:

Lines                                                                           
----------------------------------------------------------                     
|                |                              | Total  |                     
| Cab Shelf Slot |      Card Description        | Faults |                     
----------------------------------------------------------                     
|  6    1    12  | MC320Cx On Premises Line     |   16   |                     
----------------------------------------------------------                      

As I looked up at the Peripheral Cabinet I saw no card in slot 12. The light bulb just got screwed in a little bit tighter.

Now I have 2 questions arising from this discovery.

1. I did what you suggested and ran "set th line 12 20 100" but I would like to remove the MC320Cx from the programming. How do I  that?

2. Can you explain to me how Mitel determines Cabinet, Shelf, & Slot? For example this is from my system:

Cabinet   Shelf   Slot   P/N                DESCRIPTION
1             3         32     ViperAA IP     Controller
2             1          6         
3             1          6         
4             1          6      MCASUAA       ASU
5             1          6         
6             1         16     MC312AB       Peripheral SW Cont II
1             1         10     MCSTHA         ICP Comms
1             1         11     MC266AA       Communications Processor
7             1          2      MC270A         Universal T1

6             1          1      MC330AB       DNI Card
6             1          2      MC330AB       DNI Card
6             1          3      MC330AB       DNI Card
6             1          4      MC330AB       DNI Card
6             1          5      MC330AB       DNI Card
6             1          6      MC320CX       OPN Card
6             1          7      MC320CX       OPN Card
6             1          8      MC320CX       OPN Card
6             1          9      MC320CX       OPN Card
6             1         10         
6             1         11         
6             1         12     MC320CX   'Phantom' CARD
6             1         13         
6             1         14     MP914 AA   Power Converter
6             1         15     MP914 AA   Power Converter 
6             1         16     MC312AB    Peripheral SW Cont II
6             1         16A         
6             1         17         


- Tom

7
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: January 19, 2012, 01:31:09 PM »
Thank you Ralph.

But I am still looking for the "Proper Sequence" for Shutdown & Startup. For Example:

ShutDown
1. Enter appShutdown from Shell and then <SPACE><SPACE><SPACE> to stop auto-boot AFTER countdown starts then power off the 3300
2. Power Down Peripheral Cabinet with the Rocker Switch on back

StartUp
1. Power Up "Peripheral Cabinet" with Rocker Switch on back
2. Wait 20 or 30 Minutes
3. Power on 3300
4. Wait 15 or 20 Minutes and log into ESM

What are your thoughts?

- Tom

8
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: January 18, 2012, 12:23:01 PM »
I was connected to the maintenance port when I powered on the spare 3300 with the cloned HD and all of the informational messages showed "loaded successfully".

After everything loaded I logged in to the ESM and could navigate without any hiccups except for the "Minor Alarm".

Is there a proper sequence and amount of time to wait (once one device is powered up) to power on the other?

- Tom


9
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: January 11, 2012, 02:45:43 PM »
Mattmayn is correct.

The agency did not want the Mitel 3300 System and phones anymore so they went with a complete overhaul. Now I have these spare parts for the the Agency that is still using the Mitel 3300.

- Tom

10
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: January 09, 2012, 12:14:44 PM »
Just out of curiosity. Does the programming for the cards reside on the Hard Drive or on one of the cards within the 3300.

The reason I ask is: I replaced a 3300, identical to the one I am using now with a BCM450, so I thought that I would create a hotspare for the existing 3300.

I cloned the hard drive from the one that is in use, used the appShutdown shell command on the original, hit space 3 times pulled the power, and replaced the original with the clone.

I moved - from the original to the clone - the Fiber, T1, & 25 Pair TELCO Connector cable on back, powered up the clone, watched from the maintenance port, all seemed to load successfully and finally got the Minor Alarm I reported.

I could not resolve the problem so I shut down the clone, moved the cables back to the original, powered down the Peripheral Cabinet with the On/Off switch in the back, waited 30 seconds then powered the cabinet on, waited another 30 seconds and powered the original 3300 on with cables attached and did not receive the Minor Alarm.

Did powering down the cabinet fix the Minor Alarm or is there programming on the 3300 that needs to get modified? Also is there a proper sequence to power down and powering up the 3300 and Cabinet?

What are your thoughts?

Tom


11
Mitel MiVoice Business/MCD/3300 / Re: Minor Alarm
« on: January 09, 2012, 09:23:38 AM »
Good morning Ralph,

Yes I have SX2000 Peripheral Cabinet with the following cards:

Four - DNI LINE (MC330AB)
Four - NA ONS CLASS LINE CARD (MC320FA)
One - PERIPHERAL SW CONT II ( MC312AB)
One - POWER CONVERTER (MP914 AA)

The following Modules are in the Mitel 3300:

One - Dual FIM
One - T1/E1

With the peripheral cabinet connecting to the 3300 by fiber.

All lights are green (either solid or flashing) on FIM Port 1, on the the Ethernet Port, T1/E1 Port 1, & the Adtran TSU 120.

Tom

12
Mitel MiVoice Business/MCD/3300 / Minor Alarm
« on: January 06, 2012, 01:53:46 PM »
I have been given the task to troubleshoot the following error message.

               |Total In|      Unavailable      | Alarm Threshold Percentages   
   Category    | System | Total |    %  | Alarm |  MINOR  |  MAJOR  | CRITICAL 
---------------+--------+-------+-------+-------+---------+---------+----------
Lines          |   185  |    16 |   8 % | Minor |   > 0 % |    20 % |   100 % |
---------------+--------+-------+-------+-------+---------+---------+----------

The equipment I have is a Mitel 3300 ICP MX. I have confirmed this with the shell command sysGetPlatformFamily.

We are using ESM Version 5.2.4.4

It does have a Hard Drive.

When I boot up everything loads successfully and then I get the alarm. We can call out, call internally, but no one, external, can call any DID numbers.

Any ideas?

- Tom

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