Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Created Extension and Voicemail, voicemail not working

« on: October 31, 2011, 11:27:11 AM »

Thanks, call rerouting was set to "1" for this, which was "Normal" across the board instead of "This" pointing to 700.

2

Mitel MiVoice Business/MCD/3300 / Created Extension and Voicemail, voicemail not working

« on: October 27, 2011, 10:48:59 AM »

Hello,

I am working on a new problem I have had now.  I created a new extension for a user and with it, voicemail.  The voicemail system allows the user to go in and setup the voicemail, however when someone calls the extension internally the voicemail does not pick up.

The extension has the same COS as all other phones but the voicemail just is not working.  I originally thought it might be a licensing issue so I disabled a few voicemail extensions which were not being used anymore.

There are no features currently enabled on the phone but when an internal call comes in, it shows as a call waiting.

Any thoughts would be appreciated

3

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Calling Operator when Operator Transfers Call

« on: October 24, 2011, 10:09:58 AM »

Thanks, it was the"schedule" not being set to disabled that did it.  Everything else was set as it should be.

4

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Calling Operator when Operator Transfers Call

« on: October 21, 2011, 09:45:28 AM »

Thanks for the response,

I have checked the active features and there are none.  Other users have the exact same COS and the VM does not call back the operator.

When the operator transfer to the extension, the call back from the voicemail system is actually the voicemail mailbox administration it seems asking for the password.

I also spoke with the user who has the operator extension and she mentioned that yesterday she had not transferred to the extension and the voicemail system called her again.

5

Mitel MiVoice Business/MCD/3300 / Voicemail Calling Operator when Operator Transfers Call

« on: October 20, 2011, 11:10:21 AM »

Hello,

New to Mitel and the 3300 ICP, and I have inherited the management from the previous administrator.  I was removing mailboxes which were no longer in use the other day and was mis-informed regarding a extension and deleted a mailbox which was still in use.

This was not a big deal as the user did not have any voicemail, and we just recreated the VM box.  However, since then, the voicemail has been calling the operator whenever the operator transfers a call to that extension and it goes to voicemail.

Calling on a Direct Dial number for that extension does not cause the voicemail ringback.  It is only when the call is being transferred from the operator extension for sure, and possibly any extension.

Any assistance on what I am missing would be appreciated.

I should add, there was a thread similar to this previously by someone else, and unfortunately the information contained within did not help.