Messages

1

MiVoice Office 250/Mitel 5000 / Re: Phantom in Hunt Group

« on: April 21, 2022, 04:42:56 PM »

What I did for now was pointed the recall number for the hunt group to the remote systems ring group for the phones i wanted to ring. Its a dirty fix but its doing the job.

2

MiVoice Office 250/Mitel 5000 / Phantom in Hunt Group

« on: April 21, 2022, 01:06:19 PM »

I have a 5000 linked via SIP with a non-mitel system. I have phantom extension in the mitel that forward to extensions on the other system. I can dial them just fine from the Mitel. The issue I have is when I add these phantoms to a ring group or hunt group they never ring. Any pointers?

3

MiVoice Office 250/Mitel 5000 / Dial Through System

« on: April 20, 2022, 05:01:54 PM »

Hi All,

Have a complicated questions that I hope I can convey... I have a 5000 system that dials out using SIP trunks. Works great.

I have a different (non-mitel) system that is connected to this system with SIP as well and we are able to call extensions from each end no problem.

What i'd like to do is be able to dial out from the non-mitel system through the mitel systems trunks. Everything thus far has failed for us. On the non-mitel system if I dial the mitel's remote SIP trunk number I get nothing. Anything would be great.

Thanks!

4

MiVoice Office 250/Mitel 5000 / Re: Dial Remote System Extension

« on: March 30, 2022, 11:52:30 AM »

Thanks for the response. Honestly we won't have a large number of remote extensions and the Phantom / Forwarding route seems good to me. Just ran a test and it works flawless.... except.... I have to hit # after dialing the phantom extension. Both the local and phantom extension numbers are the same number of digits. Any pointers on why I can dial 22401 local and it rings right through but 10032 phantom waits until I send it with a #.

5

MiVoice Office 250/Mitel 5000 / Dial Remote System Extension

« on: March 29, 2022, 03:27:08 PM »

Hi There,

I have a Office 250 that is linked to a few different systems (non-mitel)via SIP. I can dial into the 250 just fine.. and I can dial out of the 250 to extensions on these other systems fine too however I must dial 8 first and then dial the extension number of the remote system.. but only if I set that mitel extension to use the SIP trunk to that specific system as its outgoing extension.

Anyone have some tips on how to configure ARS? I'd also like the ability to just dial the remote extension without having to dial an 8 first.

The setup would be very simple. For the sake of this example lets say remote system is all extensions 10000-10099 and the trunk number is 92002 and I want it to only route calls to this trunk if its a 10000-10099.. all other calls would go through 92001.

Any tips would be great. Thanks

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 to 5000 Sip Quick Question

« on: October 19, 2017, 01:14:51 PM »

Thank you. That did it.. total brain fart over here.

7

Mitel MiVoice Business/MCD/3300 / Mitel 3300 to 5000 Sip Quick Question

« on: October 18, 2017, 12:23:32 AM »

Hi There,

We currently have a 3300 that is connected to 15 5000 systems with SIP trunks.

I setup 14 of these systems about 2 years ago. Now I am working on the 15th system and am drawing a blank on one part. The sip trunk to this 15th site is up and active. I can call the 3300 from the 5000 however when dialing the main hunt group of the 5000 from the 3300 I get invalid. We have 5 digit extensions. The remote site's main hunt group would be 21700, however when I type 217 I get invalid when I get to the 7.

I have gone through almost every page in the 3300 and am missing something small I take it. Drawing a total blank.

Any tips?
Thanks

8

MiVoice Office 250/Mitel 5000 / Routing to Multiple Trunks

« on: July 12, 2014, 10:59:25 AM »

Right now on our 5000 we have ARS setup to route all outbound calls out over a SIP Gateway. We also have a backup line setup on each system in case this goes down. Right now we have them manually push the button to make those calls. How difficult would it be to configure it so that if the SIP Trunk is down to auto dial out over the first Loop Start trunk group? Is it as simple as adding that trunk group to the facility group?

9

MiVoice Office 250/Mitel 5000 / 911 - Invalid Extension

« on: July 12, 2014, 10:50:43 AM »

Hi all,

Having issues with all are locations and dialing 911.

We use ARS to route normal phone calls out over SIP trunks located at a different facility.

We also maintain a single "backup" analog line on each 5000 system in case they loose the link connecting them to this trunk. All phone has a button labeled "backup" for this purpose. Now right now if someone needs to dial 911 they need to select this backup line and dial 911.

We are hoping to make it easier and just pickup phone and dial 911 without having to select a line.

I've checked the feature codes and 911 is setup for emergency calls. Great. When I dial 911 I get "Invalid Extension"

Any ideas?

10

MiVoice Office 250/Mitel 5000 / Re: Transfer to Hold & MOH

« on: November 23, 2013, 10:59:42 AM »

Any specific areas to check? I'll looked everywhere and nothing is set to tick-tone.

I am using the Transfer to Hold feature when users are hearing the tick tone.. so I am doing a transfer to hold to a phantom extension. Those phantons all are set not to use tick tone but rather the MOH. Still users hear tick tone

11

MiVoice Office 250/Mitel 5000 / Transfer to Hold & MOH

« on: November 19, 2013, 04:55:59 PM »

Hi there,

I have a 5000 system that when calls come in they come in to a call key on the phone.

Then we have setup a series of phantom extensions and set them up as secondary extensions on all the phones. When a call comes in people answer it on the call key. Then to put on "hold" they use the transfer button which we programmed to transfer to hold and they transfer to an available phantom extension, thus blinking on all phones so others can pickup without having the call transfered to them specifically... works great.

Only issue is there isnt MOH when this happens.. just a Beep... Beep... Beep.............

If they use the hold button it plays music just fine.

Any ideas?
THanks!

12

Mitel MiVoice Business/MCD/3300 / Re: 5000 to 3300 SIP Calls Outgoing Caller ID

« on: October 25, 2013, 05:31:50 PM »

I also tried assigning the Default CPN under the Peer Profile and it doesnt work. The number is valid and is assigned to the outbound SIP trunk on the 3300... any ideas?

13

Mitel MiVoice Business/MCD/3300 / Re: 5000 to 3300 SIP Calls Outgoing Caller ID

« on: October 24, 2013, 10:12:19 AM »

The software release on the working 5000 is slightly older than the one currently giving us issues.

I'm pretty sure the 5000 is presenting the 3300 with the extension number, is there a simple way to check?

14

Mitel MiVoice Business/MCD/3300 / 5000 to 3300 SIP Calls Outgoing Caller ID

« on: October 23, 2013, 02:43:32 PM »

Hi there,

Right now we have a number of 5000's that make outgoing calls through a remote 3300 via SIP.  I want the outbound caller ID to reflect the DID for these remote locations instead of the primary DID for the 3300.  Inbound calls are also routed through this same 3300 and then forwarded to the 5000's using a system speed call with the sites DID.

So I go to Trunks > SIP > DID Ranges for CPN Substitution and add the 5000's range and the DID i want it to reflect and it doesnt work.

Strange thing is an old location that we rolled out a long time ago works just fine this way, just newer sites arent working right.... I am figuring there is a setting somewhere I am missing...

Any thoughts? Thansk!

15

Mitel MiVoice Business/MCD/3300 / Re: 3300 to 5000 SIP Intercom just static

« on: October 23, 2013, 02:39:52 PM »

Update * Issue resolved for outgoing & incomming SIP calls. TELCO needed to add routes to edge router for remote sites.

Thanks for all the help