Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Ringing

« on: April 17, 2014, 01:57:20 PM »

It is the software console no equipment just on the screen. UAC

2

Mitel MiVoice Business/MCD/3300 / Ringing

« on: April 16, 2014, 10:57:00 AM »

We have a group that takes calls from a single number, calls to that number are answered at the switchboard and transferred to one of the people in the group. All members of the group can check the voice mail. All seems normal except when a call comes in to that number it does not show on the software console. It rings her phone but does not show up in the active pane of the software console. It shows in the buttons but not the active pane. This makes it impossible for her to use the console to transfer to numbers to either voice mail or one of the waiting people without doing it form her desk phone. I am sure I am missing something but what?

3

Mitel MiVoice Business/MCD/3300 / Ring time

« on: April 03, 2014, 09:50:16 AM »

Hi we have a 3300 and the higher ups decided to have the switchboard redirect field service people calls to their cells at night. I am using userspeed call to allow the console button re-direct the call. This seems to be working just fine however in many cases the voice mail system is picking up prior to the person with the cell phone can answer the call. I adjust the 'call forward no answer timer' but this did not change it. I then tried 'no answer recall timer' but this only change normal calls. I have setup a new cos for the field people but I cant seem to find what is controlling the ring timer when the forward is activated by access code.

Any information would be great.
Thanks
Don