Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Software Error - GetSnmpInfo

« on: October 05, 2011, 12:27:11 PM »

Sorry about the lack of information in my previous post.  The version of the software is  9.0.1.17. As for the controller, it is a Mitel Network 3300 ICP MX CONROLLER 50004190.

As for the errors, we are not getting any alarms from the system, however, our phones have been unable to make or receive calls. When this happens the phones have no dial tone. Since, we were having this issue, I looked at the maintenance logs to see if there was an issue. This is when I noticed those two errors repeated about every minute or two.

2

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Software Error - GetSnmpInfo

« on: October 05, 2011, 11:12:22 AM »

I keep getting the following two errors on our Mitel 3300 ICP. I am not sure where to start to find the root of the problem.

Log Number:    3856
Date:    2011/Oct/04
Time:    11:47:06
Source:    SX2KAlarmSP
Description:    GetAlarmSummaryInfo->Failed to retrieve alarm summary info
File Name and Line Number:    SX2KAlarm_SP.cpp;658
 


Log Type:    Software
Log Number:    3850
Severity:    Error
Date:    2011/Oct/04
Time:    11:42:06
Source:    SX2KAIUTL
Description:    GetSnmpInfo->ReadMsg failed: CSGetLastError(sx2kUserId=0xbb2c2d0)=1 Task=SX2KAlarmSP(0x3abb800)
Module:    Main
File Name and Line Number:    sx2kaiutl.c;523