Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Call Flow

« on: February 02, 2012, 05:06:26 AM »

HI,

If you look in your system speed calls do your DDI's or DID (depending on where you are) then point into a huntgroup or path?

Your 6000 sounds like it is your embedded voicemail huntgroup, you can check this by looking in the huntgroups form.

The voicemail system will be taking the number of the device/path/hunt group that the call has last passed through before hitting the voicemail group.

Day/Night routing is controlled via the call routing section in the call rerouting form which applies different routing rules based on the night services mode.

Thanks

Kenny

2

Mitel MiVoice Business/MCD/3300 / Re: Emergancy Services from non logged in Device only set

« on: October 06, 2011, 02:59:03 AM »

HI, as far as i'm aware yes (will double check) the ARS points to a route with COR group 1 which is empty.....

Thanks

Kenny

3

Mitel MiVoice Business/MCD/3300 / Re: How to connect a portable CD player onto 3330 Mxi

« on: October 05, 2011, 06:44:55 AM »

Hi Gavin,

You might be better to rip the file off to a wav an upload it to the embedded MOH on each controller.

I dont think you can share MOH over the network.



You can program up the analouge input source for the controller that the cd player will be connected to, your cd player will eventually burn out aswell!



Thanks

Kenny

4

Mitel MiVoice Business/MCD/3300 / Emergancy Services from non logged in Device only set

« on: October 05, 2011, 06:19:25 AM »

Hi,

Is it possible to allow emergency services dialling from a logged out devices only set?

I've programmed up ARS which uses a route that allows all COR out and is tagged as emergency but the phone when i dial this states not allowed.


Is it possible to allow this or does a hot desk user have to be logged in, in order for any other function than a hotdesk login.

I know that i could set the phone up as a User/devices but this will be inefficient in terms of licensing and the client requires hot desking.


Thanks

Kenny