Messages

1

MiVoice Office 250/Mitel 5000 / Re: Incorrect Caller ID

« on: August 19, 2013, 09:34:16 AM »

That's what I assumed as well, and I did call them, and they confirmed that it wasn't anything on their end. I was just curious if anyone else ran into something like this.

2

MiVoice Office 250/Mitel 5000 / Incorrect Caller ID

« on: August 19, 2013, 09:10:09 AM »

Hi everyone, we have a customer who used to share a building with another company. When they called us, the name of the other company would show up via caller ID, which was apparently expected.

They have since moved to a new location and kept the same number, but the caller ID is still displaying the old name. They are insisting that it's an issue on our end.

Aside from the fact that it doesn't appear to be that big of a deal, has anyone heard of this happening and the problem being on the recipient's end? We have a 5000HX with a PRI provided by Mitel/Netsolutions.

Thanks!