Messages

1

Mitel Software Applications / Re: Micollab login

« on: December 19, 2022, 09:06:23 PM »

Legacy 7.3 client will allow different users to login on same machine just make sure users do not select remember me on the login page.
Unless you want to use the web client to self deploy each user as they login which is not pleasant.

2

Mitel MiVoice Business/MCD/3300 / Re: SIP registration not sending username

« on: August 24, 2021, 02:34:56 AM »

Hi grd,
In the SIP Peer profile form is the registration number listed in the Local Account Information - Registration user name field?
It will need to be there and also under the user name for Authentication options.
also in the Network element is the SIP Registrar defined?
Biggie

3

Mitel MiVoice Business/MCD/3300 / Re: ALERT: 3043 - No CTI generated for device (help)

« on: June 17, 2021, 08:31:30 PM »

Restart the services on the call recording server, this happens a lot and there are batch files located on the server somewhere from memory but may need to be modified to stop and start the correct mitel service.
You should be able to run a notepad as adminstrator and add lines as per below just check the Mitel driver in use:
To stop all services add this text to notepad and once complete save as .bat file on the server desktop as will need again in future:

Net Stop OAISYS.Services.NetServer
Net Stop OAISYS.Services.Alarm
Net Stop OAISYS.Services.DataAccess
Net Stop OAISYS.Services.DatabaseUpgrader
Net Stop OAISYS.Services.Email
Net Stop OAISYS.Services.ALI
Net Stop OAISYS.Services.Historian
Net Stop OAISYS.Services.ReportEngine
Net Stop OAISYS.Services.Housekeeping
Net Stop OAISYS.Services.Level2OAI_MitelDriver



Net Stop OAISYS.Services.OSC
Net Stop OAISYS.Services.SMDR
Net stop OAISYS.Services.TRM
Net Stop OAISYS.Services.Triton
Net Stop OAISYS.Services.VAT




EXIT


Then to start the services again do the same with below text:

Net Start OAISYS.Services.NetServer
Net Start OAISYS.Services.Level2OAI_MitelDriver
Net Start OAISYS.Services.OSC
Net Start OAISYS.Services.DataAccess
Net Start OAISYS.Services.DatabaseUpgrader
Net Start OAISYS.Services.ALI
Net Start OAISYS.Services.Historian
Net Start OAISYS.Services.Housekeeping
Net Start OAISYS.Services.Triton
Net Start OAISYS.Services.SMDR
Net Start OAISYS.Services.TRM
Net Start OAISYS.Services.VAT
Net Start OAISYS.Services.ReportEngine
Net Start OAISYS.Services.Email
Net Start OAISYS.Services.Alarm


EXIT

Save the files as .bat once configured and save to desktop as will need them again and is the best way to resolve this issue, it will stop the call recording admin and management studio from running and will not record any calls while services are down but only take about two minutes to complete.

Hope this helps

4

Mitel Software Applications / Re: Micollab 9.2.104 Softphone says no Configuration

« on: December 15, 2020, 05:16:46 PM »

If deploying on mobile devices, especially iOS devices, must have teleworker option checked even if not using remoteley.
The deployment profile musty have the MBG username otherwise the softphone will always show no configuration.

5

Mitel MiVoice Business/MCD/3300 / Re: Incoming anonymous calls being rejected - obvious settings already checked

« on: December 13, 2020, 05:31:19 PM »

Hi grd,
Which carrier are you using, in the SIP menu check you have URI/Number Translation set as URI anonymous@anonymous.invalid set to a valid user DID number.
We have seen the issue with some carriers in AUS, you may also have to set this to the trunk pilot number for it to work.
Regards,

biggie

6

Mitel MiVoice Business/MCD/3300 / Re: No CTI generated for deviceCTI

« on: June 30, 2020, 12:22:55 AM »

Hi Scott,
Have been head scratching myself on this one for a week and no documentation to support or resolve.
Mitel ticket raised and they recommend restarting the Level2 OAI service that corresponds to the PBX such as Level2OAI_MitelDriver.
You can confirm which service is in use in Call Recording admin, older versions used Mitel MutliNode driver.
Even if you got resolved wanted to add this as this is the only thread that appears on a google search for the issue.
Cheers,

Biggie

7

Mitel Software Applications / Re: Micollab client for Apple IOS challenges

« on: June 19, 2020, 12:28:35 AM »

Yes this can be done as we have a secure site with this setup, check your deployment profiles as you have to setup a connection to MBG but can be the local MBG in MiCollab server then make sure your deployment profile has teleworker disabled as the default has this turned on.
Redeploy the clients and should work.

8

Mitel Software Applications / Re: Ringer volume in PC version of MiCollab (softphone)

« on: June 16, 2020, 01:06:36 AM »

Depends on the headsets being used, there is a setting in MiCollab Settings - Call settings - Playback Ringtone which can be set to "All devices" so will ring headset and PC speakers.
also need to check sound options on PC for what devices are available, what is default and what is default communciations device etc.
Most headsets have a software package that can be installed too to allow further modification of headset settings such as Plantronics Hub.

9

Mitel Software Applications / Re: MiVCR Extension List Extension Delete

« on: June 16, 2020, 01:01:34 AM »

Cannot delete from the All Extensions list if it is referenced elsewhere such as in the port configuration.
Rather than delete the port just remove the extension number and then should be able to delete from All Extensions list

10

Mitel Software Applications / Re: MiCollab Chat Sync

« on: June 16, 2020, 12:58:52 AM »

Mitel dont suppoprt sync of chat messages between devices as per KMS article https://mitel.custhelp.com/app/answers/answer_view/a_id/1010390/loc/en_US
But apparently this is a feature of the new CloudLink Chat service

11

Mitel MiVoice Business/MCD/3300 / Re: MiVB 8.0 SP3 PR2 and OMM v.2.6.4

« on: February 17, 2020, 11:14:24 PM »

Hi Nowickj,
Did you ever find a solution to this as it has just started happening on one of my systems, exact same issue.
Regards,

Biggie3300

12

Mitel Software Applications / Re: MiCollab UC Client Softphone

« on: November 12, 2019, 11:26:17 PM »

Hi Sergioantz,

Check if PRACK is enabled on the MiCollab embedded MBG or if you have an MBG in DMZ too.

PRACK is enabled in the SIP device capabilities 71 assigned to UC endpoints, if it is disabled on the MBG you can get this issue.

Let me know if resolves.

Biggie

13

Mitel Software Applications / NuPoint RAD greetings

« on: December 15, 2010, 11:27:40 PM »

Hi All,
Am new to nupoint doing first install and trying to create RAD messages to play for an ACD path.  Easy enough to do on the embedded voicemail but not having any luck in nupoint can anyone shed some light.
RGDS

14

Mitel MiVoice Business/MCD/3300 / Re: "Internal System Error" message when applying license update

« on: June 02, 2010, 12:14:41 AM »

Hi,
I'm having same problem when adding SIP trunk licenses.
I recieve same error message "Internal System error" when trying to license both online and now offline.
Have now committed all licenses to this system but still not active with error.
Please can anyone help?
Have performed DBMS save and reconfigured Internet gateway to use Teleworker server in server/gateway mode to remove firewall problems but no luck.

Version details:
Release 4.1
Software 10.1.0.69_1
Any help greatly appreciated.

Thanks all