Messages

1

Mitel SX200, SX2000, and older SX platforms / Re: SX 2000 Can't make a long distance call.

« on: September 15, 2011, 11:31:45 AM »

Hi Ralph,
I'm sorry for the hard time I gave to you. I found that one extension was programmed with the same digits"5001" on the superset.....Very worst!

2

Mitel SX200, SX2000, and older SX platforms / Re: SX 2000 Can't make a long distance call.

« on: September 12, 2011, 10:54:23 AM »

Hi v2win,
The ARS route I gave you is for 01 and not for 00. The Digit "00" include the 001, 002, 003...., 00245.....
The out of service message appear just when you dial 9 001.

3

Mitel SX200, SX2000, and older SX platforms / Re: SX 2000 Can't make a long distance call.

« on: September 07, 2011, 03:04:53 AM »

ARS route for 9 01

Route  : 2

Trunk Group: 1

Digit Modification: 2

Digits to follow: 7

Thks.

4

Mitel SX200, SX2000, and older SX platforms / Re: SX 2000 Can't make a long distance call.

« on: September 06, 2011, 12:13:24 PM »

Hi Ralph,
I verify step by step evrything you asked me to do and come to the same result I got when first I started to troubleshoot my system from the switchboard. All my trunks shoe Busy or Idle some time but not out of service.
When I press function from the switchboard-press trunk function-enter any number of trunk- then attendant access, after hearing the dial tone; when you dial 001 following with a USA number ,without the leading "9", the number rings.

5

Mitel SX200, SX2000, and older SX platforms / Re: SX 2000 Can't make a long distance call.

« on: September 02, 2011, 07:03:26 AM »

HI Ralph,
I'm using a LS/GS trunk card and evrything was running fine before I get this issue.I'm in Africa,  I can't call the US of America by dialing "9" "001", and stuck there with getting a message "out of service" on my display.
With Regards.

6

Mitel SX200, SX2000, and older SX platforms / SX 2000 Can't make a long distance call.

« on: September 01, 2011, 11:00:07 AM »

When I try to make a long distance call,I get a message "out of service". Only when I want to access one country code; but I don't have any problem with others countries codes. My leading digit is "9". My ARS still correct. How can I troubleshoot this issue.

7

Mitel SX200, SX2000, and older SX platforms / Re: Add and configure a new COV card in SX2000

« on: August 24, 2011, 08:37:47 AM »

I have one peripheral cabinet which is running with 3 COV cards, now I have to add one or if possibility two, tree more cards. The system can see the card I'm adding in the cabinet, my problem occur when I try to program the card in the same slot I installed it.

mutombogeorge.

8

Mitel SX200, SX2000, and older SX platforms / Re: Add and configure a new COV card in SX2000

« on: August 24, 2011, 06:00:06 AM »

Hi Ralph,
In the same menu, after getting the message "There is no more room for new records" On the bottom of the screem,by pressing the key #2, you will have to make the range programing which I don't know what it is for. Then it will ask for the number of line.
That means I just forgot the complet procedure to configure the COV card in new slot. I did it only one time to make two COV cards.

9

Mitel SX200, SX2000, and older SX platforms / Add and configure a new COV card in SX2000

« on: August 18, 2011, 05:38:41 AM »

Hi,
I have a SX2000 light. I whant to add a new card in aperiferal cabinet,; but don't remember how to make a configuratin. I can see the card installed on my sreem, when I try to configure, it says" There is no more room for new records".
In the programmed card colomn, I just wright "COV Line " then press "4-Commit" then "1 confirm".