Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Create a key on 5312 to forward calls directly to voicemail

« on: January 17, 2012, 11:04:48 AM »

to put it more bluntly,

i want to take an active inbound call, and hit a button to make it go right to voicemail.

2

Mitel MiVoice Business/MCD/3300 / Re: Create a key on 5312 to forward calls directly to voicemail

« on: January 17, 2012, 10:43:58 AM »

There's a couple of different ways.
1- program a DND button on the phone.   Phone won't ring no matter what line is called.

2- program a "call forward Always" button.   
To make the call forward always button work, you must forward the phone via the feature codes or menu buttons.  You need do this only once then the button becomes a toggle to forward the phone to the last place you forwarded it to.

Ralph

Ralph,

i tried it on my phone before doing it to bob's.  i used the super key, but it is sending all calls directly to voicemail without the phone even ringing.  Is it possible to send a call directly to voicemail while the phone is still ringing with that call?

3

Mitel MiVoice Business/MCD/3300 / Create a key on 5312 to forward calls directly to voicemail

« on: January 17, 2012, 10:11:30 AM »

hey guys,

My boss wants me to program a key on his phone to send calls directly to his voicemail without him picking up the phone.

(i.e. the phone is still ringing, he wants to hit a key on his phone and send it directly to voicemail).

I'm sure it's simple, but wanted to ask you guys how to properly set this up.

thanks!

-andy

4

Mitel Software Applications / UC express softphone, user credentials failing

« on: August 18, 2011, 11:09:45 AM »

Hi guys,

I'm sure I am missing something easy here but take a look.  I am trying to set up a new softphone on a user's pc.  I am trying to test the softphone coniguration under "Handle Calls Using" and it is failing, stating the username and password is wrong.

I have set up the directory number correctly, set the user password to the same as the directory number.  I am not sure where else the credentials need to be set.

Where on the controller do i set the authorization name?

thanks,

andy 

5

Mitel Software Applications / Re: Mitel AWC conference call question - Muting calls

« on: July 27, 2011, 12:04:41 PM »

This is from the release notes:

o   The creator of a conference can specify if users join the conference in muted state. This muted state applies only to participants, not leaders.

Ralph

ralph,

is this from the latest release? or does it apply to the previous code?

6

Mitel MiVoice Business/MCD/3300 / Re: headset key on 5300 or 5200 phones

« on: July 27, 2011, 12:01:56 PM »

mitel 5312

mirage h41 and p41 headsets

7

Mitel Software Applications / Mitel AWC conference call question - Muting calls

« on: July 26, 2011, 05:17:47 PM »

Is there way I can set all non leader participants to automatically dial in "muted".  A request came in for this to me because they are being forced to manually mute everybody before starting training sessions.

-andy

8

Mitel MiVoice Business/MCD/3300 / headset key on 5300 or 5200 phones

« on: July 26, 2011, 05:16:15 PM »

Fellas,

Not sure what i am missing, but when i program a key on any new phone for "headset" it is not working.  The user will hit the appropriate key and the headset appears to pick up, but does not get a dial tone.  This is the firs time I am putting new headset keys on our phones.  Previous user's already had these keys before I got here.  Do I have to do something specific on the phone itself?

sorry for this silly question.

-andy

9

Mitel MiVoice Business/MCD/3300 / Re: voicemail to email not working

« on: July 26, 2011, 05:12:17 PM »

it was a firewall issue, had to add a route.

thanks though guys!

10

Mitel MiVoice Business/MCD/3300 / Re: voicemail to email not working

« on: July 26, 2011, 04:00:34 PM »

This is another error

CSMTPClientMsg::EstablishSMTPSession Connect socket of <"IP"> to server <"IP"> failed: errno <60> Look into IP programming in ESM menu System Options. If IP is OK then server is not ready.

11

Mitel MiVoice Business/MCD/3300 / Re: voicemail to email not working

« on: July 26, 2011, 03:58:05 PM »

well the reboot did not work.

here is error i am getting from the logs.


Log Type   Software
Log Number   1342
Severity   Error
Date   2011/Jul/26
Time   15:50:23
Source   VPIM
Description   CSMTPClientMsg::ProcessResult - Failed sending Voice Mail to Email: From Vpim: To Mailbox: 4045 To Domain: "user@user.com File Name: N_V4e2f1a32.010.

12

Mitel MiVoice Business/MCD/3300 / voicemail to email not working

« on: July 25, 2011, 04:50:25 PM »

hi guys,

we recently went through a migration and re-ip'd everything.  I re-ip'd the mail server setting on the controller.  However, we are still not getting any system generated emails.  Couple questions

1.  Do i have to use the hardcoded ip of the new mail server, or can i use the smtp load balanced address? 

2. Is there a way to test the email settings from the UI of the controller?

3. Anything else to try besides restart the controller?

thanks guys,

-andy