Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel Unified Communicator Express questions

« on: August 11, 2011, 10:15:13 AM »

Sorry for not coming back sooner.
This has now been fixed. Our Cisco ASA was blocking a connection under one of the default protocols (SIP) in our case.
So this is all working.

One weird thing I have now is that when I receive an external call the UCX pops up with the name and number on the 1st ring and then on the 2nd ring it changes to unknown.

Any ideas on this?

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel Unified Communicator Express questions

« on: July 20, 2011, 04:07:36 AM »

From my PC I can ping the phone's IP and the MXE.
From the MXE I can ping the phone and my PC.

Its a really weird (and frustrating) problem!!

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel Unified Communicator Express questions

« on: July 19, 2011, 04:05:10 AM »

Voice and data VLAN's are set up (as best as i can tell - but i think it maybe something to do with this) and not using any ACL's

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel Unified Communicator Express questions

« on: July 18, 2011, 03:17:35 PM »

Sorry that was meant to be port 5060.

No proxy server is set up.

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel Unified Communicator Express questions

« on: July 18, 2011, 11:01:02 AM »

Hi Kurtz thanks for replying so quick.
Yes the pc connectivity is on and the password has been reset.

The firewall is not between the MXE and the phones but my PC goes through the firewall. However no ports are locked down and I can telnet to ports 5069 and 80 which are the only ports UCE needs apparently.

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel Unified Communicator Express questions

« on: July 18, 2011, 10:19:24 AM »

Hi guys,

wondering if you can help me.
I have had a mitel system installed but the company cannot get the UCX to work at all.
Im just wondering if people may have any other suggestions for me to try?

Here is some info.

The DN2IP account is setup exactly as the IT guide says so.
The PC connectivity is ticked and the password is known.
Port 5060 is open on the phone and port 5060 and port 80 is open on the MXE.
I can ping the MXE and the phone.
No ports are blocked on the firewall.

However everytime I get the following:

IP lookup returned OK - InService
The phone rejected the connection.
Please verify that the phone's PC connectivity is correctly configured and that another PC is not connected to it.

I have tried different phones on different PC's and using the phones IP address instead of the DN but i still get an error.

Im just wondering if anyone may have some fresh ideas for me to try!!

Thanks.