Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Phones Rebooting

« on: July 26, 2011, 06:41:22 AM »

Thanks a lot for your replies really helpful

2

Mitel MiVoice Business/MCD/3300 / Phones Rebooting

« on: July 25, 2011, 04:24:03 AM »

Hi Peeps

Do any of you know what causes this our phones keep rebooting manually is it just poor network connectivity or something the mitel is doing?

Thanks in advance

Log Type:    Software
Log Number:    992
Severity:    Warning
Date:    2011/Jul/25
Time:    09:11:17
Source:    Heartbeat Server
Description:    ICP has lost contact with (192.168.175.34 (08-00-0F-1E-F7-8A)), network driver cluster pool free: 2956 and low water mark: 0
Module:    Main
File Name and Line Number:    HeartbeatRecvTimeoutHandler.cpp;286

3

Mitel MiVoice Business/MCD/3300 / FTP Server restart

« on: July 15, 2011, 10:45:55 AM »

Hi Peeps

I remember there being a way to restart the FTP server on the 3300 with a maintenance command,Putty or RS232 but I cant remember what it is any ideas?

Cheers

Halberd

4

Mitel Software Applications / Re: NuPoint Logs / Problems

« on: July 13, 2011, 03:27:44 AM »

Thanks a lot guys for all your reply's

I have tried to deactivate the MWI with the commands Stevek suggested however this doesnt work for this particular fault. The Feature access codes dont stop it either its a real nightmare tbh...Ill try the mailbox trace and see if the users are telling porky's!!

Its interesting with debate on DTMF or Mitai but i think i might give DTMF a try nothing else seems to work.

Thanks again much appreciated

Regards

Halberd

5

Mitel Software Applications / NuPoint Logs / Problems

« on: July 12, 2011, 07:58:22 AM »

We are having a few problems with our Nupoint Server, we are getting 3 issues one is that users are dialling into their mailbox and getting mailbox allready in use, even tho it isnt, the other problem is MWI flashing when there are no messages and no matter what I do I cant turn it off, have tried the superset callback message cancel time to blank but this only stops it once it doesnt stop the problem reoccuring. We are also getting Messages arrive in mailbox  a long time after they were left.

I have Done the following to record some logs so I have so info however where is the log file stored? I have done the below and ran the event recorder.

Can anyone help?


To turn on the Event Recorder:
1. Modify the affected user's FCOS and add feature bit 254 - mailbox trace. (For instructions
to modify an FCOS, see the Modify a Default FCOS topic in the NuPoint System Administration
online help.)
2. In the Main Menu, select (S) - System Maintenance
3. In the System Maintenance menu, select (V) Event Recorder
4. Select (C) Configure Event Recorder. You will be presented with a list of available Message
Levels.
5. Enter 1, 3, 5, 8, 9
6. Select (F) File Output Name.
7. Enter a name for the file to send the trace information to. No extension is needed.
8. Select (X) Exit
9. Select (R) Run Event Recorder
10. When an event has been captured, contact Technical Support and provide the file name.