Messages

1

Mitel Software Applications / MiVoice Business Console - Laptops

« on: February 20, 2025, 10:00:15 AM »

Hi,

Due to complaints from the Receptionists using the Mitel MiVoice Console Software on a PC and  Laptop for diary management etc.  they have requested the console software on their Laptops and the PC's be removed.  This means I will have 4 users and 2 Active Console licenses.  As far as I can read in the Help this will work as it's only the number of active users not configured users that matters.  Am I reading this right?

Thanks

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel support policy / end of life dates

« on: January 29, 2025, 02:11:33 PM »

Thanks, that's good to know.  Any idea how much notice Mitel will give prior to ending support based on past handsets.

3

Mitel MiVoice Business/MCD/3300 / Re: Users unable to change greeting - "System is Full Message"

« on: January 28, 2025, 12:54:05 PM »

How long has the system been up for

4

Mitel Software Applications / Re: MBG Fails Cyber Essentials Plus Audit

« on: January 28, 2025, 04:15:06 AM »

The ports are 3998, 5601, 6801 and 6881.  I have resolved the Sweet32 vulnerability and thankfully our vendor was able to get a statement from Mitel support that it needs to be the Mitel root certificate on these ports which the vendor has accepted and we can now pass this element of the assessment.

5

Mitel MiVoice Business/MCD/3300 / Mitel support policy / end of life dates

« on: January 28, 2025, 04:11:56 AM »

Hi,

I have been tasked to set a budget for Telephone upgrades for the next year.  We are currently running Mitel 5312 handsets.  Is there anywhere I can look up the end of life / end of support dates that I can share with management to prove why we need to upgrade?

Thanks

6

Mitel Software Applications / MBG Fails Cyber Essentials Plus Audit

« on: January 20, 2025, 03:12:55 PM »

I have 2 MBG Servers running version 12.0.  We have been audited for Cyber Essentials Plus and failed the audit as the Certificate on the ports other than 443 are SHA1 signed.  Has anyone experienced this / knows of a resolution?

7

Mitel MiVoice Business/MCD/3300 / Re: 2x Mivoice Business Console

« on: April 04, 2022, 02:07:15 PM »

How many console licenses do you have?

Are they both different Directory numbers?

8

Mitel MiVoice Business/MCD/3300 / Call Forward a Multicall

« on: March 24, 2022, 08:51:02 AM »

Hi All,

Can anyone think of a way a user can Call Forward a Multicall to their mobile when they aren't on site without needing to log on to the ICP to edit the Call Forward?

Thanks

9

Mitel MiVoice Business/MCD/3300 / Re: Unable to access embedded admin web portal

« on: March 07, 2022, 01:54:31 PM »

Is the Mitel Certificate installed on the machine you are using for access?  I have one machine where when the certificate is installed access is blocked, yet with the certificate deleted you can access the system albeit with a security warning.

10

Mitel MiVoice Business/MCD/3300 / Silent Monitor IP Console

« on: February 17, 2022, 04:57:27 PM »

Is it possible to silently monitor a reception console?  I have a request to have a trainee receptionist listen in so they can understand how to handle calls.

11

Mitel MiVoice Business/MCD/3300 / Re: EHDU calls fail unless desk phone is present in MDUG

« on: February 17, 2022, 04:52:29 PM »

If you packet capture a call that fails and one that is successful, is the calling number different between the two?

12

Mitel MiVoice Business/MCD/3300 / Re: Headset Microphone Volume

« on: May 22, 2021, 06:18:48 AM »

Thank you Sunspark.  I bought the headset from our maintainer, so I hope it is.  Do you have a link please to the compatibility list?

13

Mitel MiVoice Business/MCD/3300 / Headset Microphone Volume

« on: May 21, 2021, 06:39:10 AM »

I have a headset installed on a Mitel 5312 Handset.  The user complains the microphone is too quiet (even with the far end set to maximum volume they can't be heard.)  Is there a way to turn the microphone up?

14

Mitel MiVoice Business/MCD/3300 / Re: Changing Outbound Caller ID to Blocked

« on: June 20, 2017, 09:48:04 AM »

Hi,

I would guess your in the UK?  Try editing the Digit Modification plan to insert 141 as thats the BT code for withhold number.  I do the opposite on our system and have to insert 1470 to make it display!

Stephen

15

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Console headset issues

« on: June 01, 2017, 03:53:50 AM »

We use Plantronics Bluetooth headsets with our V7 MiVoice Business Consoles and had to install the Headset software so we could turn on a setting to make the audio path be always open when the headset was switched on, is there a similar setting for yours?