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Messages - spencer

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Mitel Software Applications / Re: AWC Server - Dead Air and Dropped Webinar Audio
« on: May 14, 2012, 10:30:48 AM »
Thank you both. We've been considering an upgrade, so now might be the right time.

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Mitel Software Applications / AWC Server - Dead Air and Dropped Webinar Audio
« on: May 11, 2012, 03:07:27 PM »
My company has had an ongoing issue(s) with their AWC server. We've started seeing the audio portion of webinars drop. In addition, when users call into the AWC server and are prompted for the leader/participant code, they are receiving dead air on some conference calls. Creating a new conference has been the work around, but I'm not sure where to begin to resolve these issues. Obviously the SIP trunks are good if users can dial into the server. Port availability was verified. I've tried service restarts and reboots. Does anyone have suggestions on what the problem may be?

AWC version 3.7.1.4-1
MAS version 2.0.105.0
MSL version 9.1.24

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