Messages

1

Mitel MiVoice Business/MCD/3300 / best option for Ring Group

« on: October 07, 2018, 10:01:49 PM »

Looking for the best option.  For the past XX years, I've used a Ring All group for a 4 person helpdesk.  I want to look at better options and curious what the group recommends.  Right now we have 1 person make their presence available and they get all the calls.  I want to set up a Ring group that has everyone available but it rings either randomly or different people on each call with the last option (if no one picks up) going to our national helpdesk which uses a different system. 

Thanks in advance

2

Mitel Software Applications / UC Express

« on: December 27, 2012, 12:21:21 PM »

Two questions
1. has the dial highlighted option with UC Express ever worked with outlook?  it works on internet pages but not in outlook.
2. Has anyone used a product that allows you to highlight a set of numbers and dial from the PC instead of hitting the dial highlighted button.  Does Mitel plan to upgrade UC express to allow this option.  its similar to what Skype allows you to do.

3

Mitel Software Applications / softphones

« on: July 25, 2011, 05:00:18 PM »

Other than UC Advanced is there any other softphones (free or charge) that work with the Mitel 3300.  I have a situation where a end user needs a softphone for a week.

Thanks

4

Mitel Software Applications / Re: Collaboration Client will not install

« on: July 25, 2011, 04:56:50 PM »

I'm using a different web conference name in the settings than the public way of access AWC.  For example to get to AWC you go to awc.mycompany.com and in the web conference settings i'm using awc1.mycompany.com.

Our AWC is working great now.  I can schedule a web conference with computers with the mitel collaboration client installed.  awc2.mycompany.com is using a different public ip than awc.mycompany.com.

5

Mitel Software Applications / Re: uc express not searching contacts

« on: July 25, 2011, 04:49:12 PM »

Kurt,

Can you email me and I will send you the log.  Ralph has my work email address.  Also FYI I opened a ticket on this friday so we can work through that support channel. 

6

Mitel Software Applications / Collaboration Client will not install

« on: July 19, 2011, 10:04:31 AM »

Guys,

I have AWC setup and ready to go but noticing that none of my internal/external users can install the collaboration client from AWC.  The error I get is "Error executing wApplink.dll"

the install will fail.  I can manually load the client from here but trying to find a way to release this without having to manually install on everyone's client.

Thanks

7

Mitel Software Applications / Re: uc express not searching contacts

« on: July 18, 2011, 11:04:31 AM »

ERROR   2011-07-18 11:02:54.765 T(08): System.ArgumentException: Could not complete the operation. One or more parameter values are not valid.
   at Microsoft.Office.Interop.Outlook.ApplicationClass .AdvancedSearch(String Scope, Object Filter, Object SearchSubFolders, Object Tag)
   at e.a(String A_0, String A_1, String A_2, String A_3)

8

Mitel Software Applications / Re: uc express not searching contacts

« on: July 18, 2011, 10:56:27 AM »

rebooted outlook and UCX and no change.  When i type a name into the search bar it will only search the corporate directory.  there is a option to search your contacts and when I select that I get a low beep indicating it did not find anything. 

I turned on the logging and will post the results once I get more data added. 

9

Mitel Software Applications / Re: uc express not searching contacts

« on: July 15, 2011, 02:19:27 PM »

No Outlook Add Ins.  It would work before and when I set the Information Manager to none, restart UC Express, confirm that it won't search outlook personal or corporate, set Information manager back to Outlook and restart UC express is will not work again.

Just to clarify it will not search personal contacts but it will search the corporate directory.   Sorry I did not make that clear in my original posting.

Outlook = 2007
Windows XP
UCX  = 3.1.1497

10

Mitel Software Applications / uc express not searching contacts

« on: July 14, 2011, 10:16:03 AM »

After releasing UC express to our end users we had a few whose UC Express would not search their outlook contacts.  when they type a name in the search field it will only search corporate contacts.  In our testing we took a machine where it WAS working and set the information manager to none, rebooted UC express, set it back to Microsoft Outlook and restarted UC express it will now not search the personal contacts for that machine that was working.

Has anyone seen this or could provide a solution.  I checked all the settings and Outlook contacts are added back and information manager is set to intergrate with outlook. 

11

Mitel MiVoice Business/MCD/3300 / 5550 IP Console

« on: July 08, 2011, 02:02:05 PM »

First post, so thanks for the forum.

I have a 5550 IP Console and trying to change the incoming amount of rings.  When our receptionist is on the line and another call comes in she doesn't have enough time to put the call on hold and pick up the new line.  is there a setting on the IP Console or on the 3300 where we can adjust the length of time a incoming call will ring?

Thanks