Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP console problem locking up

« on: December 28, 2012, 11:18:40 AM »

what does the maint logs say when this happens? When I have this type of issue I try to narrow it down to one of the devices (as it could be either causing the issue). So one fothe first things I try is; put the keypad on a static reservation, put the PC on a static address (or reservation) then when the issue next occurs, from the controller attempt to ping both addresses. In most cases one of them has dropped off the network so will not respond. From there you can start to dig a little deeper but you know which device has the issue.

2

Mitel MiVoice Business/MCD/3300 / Re: Toll Fraud issues

« on: December 09, 2012, 04:31:33 PM »

Hey Ace. System add 0's to the existing code if you increase the passcode so an old 4 digit passcode of 6767 is now 676700 if you change to 6 digit.
If you ask me, the only way to make sure 100% the admin cant be hacked is to upgrade to 5 and then turn off the admin mailbox in the vmail options assignment.

3

Mitel MiVoice Business/MCD/3300 / Re: 3300 ACD question

« on: December 09, 2012, 04:28:40 PM »

Hey Ralph, its just like hunt group presence or PRG presence. You can program presence keys on the agents phones. So you log in and then you can make yourself 'not present' in any of your designated paths. Its all in the help file. Think it came in at MCD 4

4

Mitel MiVoice Business/MCD/3300 / Re: Heartbeat Server

« on: November 30, 2012, 03:21:07 PM »

what do the logs show for any give disconnection?

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MXe random reboot

« on: November 27, 2012, 04:16:53 AM »

have you checked the KPI list? I seem to remember an error like this being in there. Upgrade fixed the issue.

6

Mitel MiVoice Business/MCD/3300 / Re: Buying 5330 IP Phone PN 50005804

« on: November 07, 2012, 03:27:29 PM »

Hey ralph, are the 5330e not backwards compatible like the 5312 waa. ie you program as a 5330 but install the 5330e?

7

Mitel MiVoice Business/MCD/3300 / Re: IP routing on HP 2910al for Mitel systems

« on: October 31, 2012, 07:22:22 PM »

you need to assign IP addresses against the VLAN's which become the gateway for that subnet

8

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3600 - Teleworker problems

« on: October 30, 2012, 09:17:47 AM »

are you browsing to a IP address or a FQDN?

9

Mitel MiVoice Business/MCD/3300 / Re: 5215 phones not booting up

« on: October 10, 2012, 03:58:00 AM »

Hold the down arrow key on boot up to access the config menu from there you can set static info

10

Mitel MiVoice Business/MCD/3300 / Re: 5215 phones not booting up

« on: October 09, 2012, 08:51:20 AM »

Some (which have been used in the network before) get to DHCP Releasing 1 and then just hang.

what makes you so sure this is not a DHCP problem? Old phones like 5215's need old options in DHCP server to boot on newer versions of software. Once they have booted on the new version and upgraded their firmware they no longer need these options. Therefore I am wondering if you still have these old options in your DHCP server?

11

Mitel MiVoice Business/MCD/3300 / Re: 5215 phones not booting up

« on: October 08, 2012, 01:26:11 PM »

what options do you have in your DHCP scope?

12

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 CX no incoming calls

« on: October 08, 2012, 01:12:56 PM »

this will most likely be your call routing config but without more detail we cannot assist

13

Mitel MiVoice Business/MCD/3300 / Re: SIP trunks, SDP and private IP addresses

« on: September 12, 2012, 11:50:14 AM »

media will always be from the endpoint not from the ICP unless you use MBG as a SIP proxy

14

Mitel MiVoice Business/MCD/3300 / Re: 5550 console issue

« on: September 08, 2012, 10:33:41 AM »

@Ralph, Hunt group in cyclic ring mode only two members? Just never tried to put attendant keys in a hunt group

15

Mitel MiVoice Business/MCD/3300 / Re: WLAN stand

« on: August 30, 2012, 03:02:18 PM »

You will struggle, they have been discontinued for a good while and they were never that many in the first place. We have used a small wifi router in bridge mode with a Poe injector in the past as a workaround