Messages

1

Mitel MiVoice Business/MCD/3300 / Virgin Media SIP trunks in UK

« on: November 29, 2024, 03:32:52 PM »

Hello,

Has anyone configured Virgin Media SIP trunks through an MBG SIP proxy, please?
Apparently they use DNS SRV for their SIP trunks registration and the Mitel docs are not covering this.
I've added VM domains and host names on the MBG but the SIP trunks won't register, any ideas?

Thanks

2

Mitel MiVoice Business/MCD/3300 / Re: SIP trunk details

« on: March 10, 2021, 12:42:05 PM »

You can run a trace on the MBG, other than that I think the only other way would be MiCC reports.
I don't think MiVB will tell you which extension is connected to a SIP trunk.

3

Mitel MiVoice Business/MCD/3300 / Re: Adding DID to Ring Group

« on: January 19, 2021, 04:11:43 PM »

You can also have a look through the help file, the topics are in alphabetical order.

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4

Mitel MiVoice Business/MCD/3300 / Re: Adding DID to Ring Group

« on: January 19, 2021, 04:08:39 PM »

Do you have any other DID's configured? Should be an easy task but depends how the system is configured. Speed calls/DID form/trunk stripping (possibly inserting) digits

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5

Mitel MiVoice Business/MCD/3300 / Re: Freeleancer Wanted To Help With

« on: January 18, 2021, 07:30:37 PM »

First of all, what phone system have you got?
Secondly, where are the phones connected to? Data switch or straight to the phone system?
A basic network explanation would help as well.
Changing the circuit shouldn't have had any impact on the phones.

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6

Mitel MiVoice Business/MCD/3300 / Re: Backup Mivb from MSL

« on: January 15, 2021, 01:36:33 PM »

What happens if you monitor the MiVB via putty?
Anything in the MiVB logs?
You can do a backup from ESM or just do a full MSL backup.

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7

Mitel MiVoice Business/MCD/3300 / Re: Removing Redundancy

« on: January 05, 2021, 07:48:31 PM »

I'd be very careful with SDS debug if I were you. This is a hidden menu and only Mitel tech support could look into it. Other experienced technicians are also fiddling  with it but honestly, is not for everyone.
You can easily screw things up and would be harder to repair the DB.
There is no easy solution to your problem, even in SDS debug as every scenario is different. Doesn't work to follow certain steps, you would need to try different things in there.
You can try a DBMS check full but might end up with a DB corruption. A backup/restore might work but there is no guarantee.

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8

Mitel Software Applications / Re: MiCollab SIP Softphone and Ring Group Presence

« on: December 21, 2020, 08:21:55 AM »

Hello,
How did you configure the group presence on the softphone itself?
On a normal deskphone, we can have a group presence key but I'm not sure how would that work on the sofphone.
Thanks

9

Mitel Software Applications / Re: MiCollab 7.3 Inbound Call Notification

« on: December 07, 2020, 08:10:59 PM »

What if you route the call to a name tagged HG which has a call forward always to the Q?
You would need a NTHG for each queue

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10

Mitel MiVoice Business/MCD/3300 / Re: How to clone MITEL SSD?

« on: November 30, 2020, 04:51:54 AM »

Maybe this helps
http://mitelforums.com/forum/index.php?topic=10724.0

11

Mitel MiVoice Business/MCD/3300 / Re: How can I see the boot progress?

« on: November 30, 2020, 04:45:58 AM »

This is a good one
https://www.digi.com/products/models/301-1001-15

12

Mitel MiVoice Business/MCD/3300 / Re: operator absent error when operator line "0" is forwarded

« on: October 27, 2020, 08:24:50 PM »

Another thing... what is 0 configured as on the phone system?
Maybe this helps:
http://mitelforums.com/forum/index.php?topic=10664.0

13

Mitel MiVoice Business/MCD/3300 / Re: operator absent error when operator line "0" is forwarded

« on: October 27, 2020, 08:20:46 PM »

What do you mean by "the operator"? Do you have an IP console?

14

Mitel MiVoice Business/MCD/3300 / Re: Display DNIS on Key or After Answering Call

« on: October 26, 2020, 06:48:20 PM »

There is no COS for the key itself but should take it from the extension where was first configured

15

Mitel Software Applications / Re: Just when I thought I'd seen it all...

« on: October 16, 2020, 10:33:47 AM »

Quite late on this one, hopefully you can still see the reply.
Can I ask how did you remove the ' from the users' last name, please?

Thanks