Messages

1

Mitel Software Applications / Re: Remote Contact Centre Client

« on: September 23, 2020, 12:30:25 PM »

Use the VPN on the MBG instead far more reliable or if the customer already has a VPN use that

2

Mitel Software Applications / Re: MiCollab won't open but shows in the System Tray

« on: June 04, 2020, 06:40:13 AM »

Possibly driver issues, make sure all your drivers have manufacturer latest installed.

3

Mitel MiVoice Business/MCD/3300 / Re: MiVoice downgrade 9.0SP3 to 8.0SP2

« on: January 29, 2020, 05:45:00 AM »

Maybe failed licensing as by upgrading you have used the updated security certificate and sync'd to amc, try manually upgrading certificate on the rel 8 after the downgrade

4

Mitel Software Applications / Re: Micollab - Zero displayed during a call in the uca client

« on: December 20, 2019, 06:05:58 AM »

Run a CCS trace on the Mitel Trunks Gateway and see how the number is presented to you

5

Mitel Software Applications / Re: Micollab - Zero displayed during a call in the uca client

« on: December 19, 2019, 10:22:03 AM »

Seen a bug prevously where incomming DASS calls showed the incomming number as 0x3645345578 as an example and the Micollab could not work out to remove the x that they insert, It was fixed in the next release.

6

Mitel Software Applications / Re: Micollab - Zero displayed during a call in the uca client

« on: December 19, 2019, 10:18:11 AM »

Is it DASS?

7

Mitel Software Applications / Re: Old c++ examples for USDK

« on: December 19, 2019, 10:15:39 AM »

Try this

8

Mitel Software Applications / Re: Micollab - Zero displayed during a call in the uca client

« on: December 19, 2019, 08:37:44 AM »

What trunks do you have?

9

Mitel Software Applications / Re: MiCollab client issue using FQDN other than the server FQDN

« on: October 01, 2019, 12:11:44 PM »

Your certificates arnt matching the server name/FQDN, you will need a new one

10

Mitel MiVoice Business/MCD/3300 / Re: show pictures in BLF

« on: September 02, 2019, 06:17:37 AM »

On your Mivb Under Online Service URL add the Service link from Micollab under the Micollab Enterprise settings you will see Avatar URL, then add speed dial to your phone.

11

Mitel MiVoice Business/MCD/3300 / Re: show pictures in BLF

« on: August 27, 2019, 11:44:57 AM »

You dont get pictures on BLF only speed calls

12

Mitel Software Applications / Re: ACD Login Agent name not syncing with Prarie Fyre report

« on: June 14, 2019, 05:43:12 AM »

Check name of associated employee

13

Mitel MiVoice Business/MCD/3300 / Re: Minimum permissions to allow editing of keys

« on: June 11, 2019, 06:41:56 AM »

This was a know issue in a few releases, I logged it with Mitel a while back and had it confirmed. Its reso,ved in the last couple of releases.

14

Mitel Software Applications / Re: MiCollab v8 Desktop Client notifications

« on: March 15, 2019, 11:44:43 AM »

This is resolved in yesterdays release

15

Mitel Software Applications / Re: Domain Name and SSL Cert

« on: March 07, 2019, 12:26:02 PM »

I have used a free SSL cert before, the draw back was that they would only issue for 3 months so was a pain and you had to regularly renew. Cant remember the exact company I used but just googled it and there was a few options. All you needed was to authorise an email they sent to you.