Messages

1

Mitel Software Applications / NPUMAdmin deleting Emails from Exchange

« on: May 27, 2013, 04:52:10 PM »

Hi,
We are using Nupoint as our voicemail system and use Advanced UM. We have had a problem for a few years but just finally was able to find a user to reproduce the problem.
 
Someone calls User A and leaves a message. The message goes into User A's Exchange inbox. Since we use advanced UM if user A reads the message the message waiting light goes off. If he deletes the message the message is deleted from NuPoint. All is well and good.
 
If UserA fowards the message to user B using Outlook the message will sit up to 5 min in User B's inbox and then POOF.. go to User B's Deleted Items in Outlook. This ONLY happens for certain users who are forwarding the message (i.e. anyone user A forwards to will have the item delete). Also, this ONLY happens to users who have their Outlook in french (we are in Quebec). Not all users with French Outlook have this issue.
 
Sooooo... it happened to me today with a user who was willing to keep testing with me. I enabled audit logging on my mailbox and found that the message is being deleted by NPUMAdmin. But he should not be deleting it because it isnt a VM in my mailbox .. it is an email that was forwarded to me via outlook.
 
Thoughts?
 
Thanks
 
Drew

2

Mitel Software Applications / Re: Nupoint Mailbox prompts.

« on: June 17, 2011, 02:33:48 PM »

FYI I think the correct terms are numeric overlay vs alpha overlays.

Still digging and learning.

Thanks all.

3

Mitel Software Applications / Re: Nupoint Mailbox prompts.

« on: June 17, 2011, 01:10:02 PM »

Thanks for the reply!! We have french and english language packs installed. I am not going to mess with them

4

Mitel Software Applications / Re: Nupoint Mailbox prompts.

« on: June 17, 2011, 09:21:59 AM »

Thanks Ralph.
I will take a look. Nothing jumps out at me for alpha numeric but I will keep digging.

Do you know if there is a place to find an explanation of the 200 some different FCOS features?

Cheers

Drew

5

Mitel Software Applications / Nupoint Mailbox prompts.

« on: June 16, 2011, 04:42:29 PM »

Hi!

We have NPM and I have had more than a few people complain that when they try to check their VM the prompts say things like " Press P to play a message" If they are checking from their blackberry or cellphone the P option isnt obvious.

I am VERY new to newpoint and telephony in general so I am not sure even where to look for these option.

Any thoughts?

Thanks